Customer Support

Location: Vasanthanagar

Experience:

0–3 Years
Work Mode:  Work from Office

Shift:  US Time Zones
Work Week:  Rotational – Mon–Fri / Tue–Sat / Wed–Sun
Interview Process:  CD → Versant

Role Overview
We are looking for a  Tier 2 Customer Support Associate  with 1–3 years of experience in customer service, international voice support, helpdesk, or recruitment support. The candidate will be responsible for providing high-quality customer support through  inbound calls, emails, and chats , ensuring timely issue resolution and excellent customer satisfaction.

Required Skills
0–3 years of relevant experience  in Customer Support, International Voice, Helpdesk, Recruitment Support, or similar roles.
Excellent  verbal and written English communication .
Comfortable handling customer interactions through  voice, email, and chat .
Good technical aptitude and ability to learn new tools quickly.

Experience with  ticketing systems;
Service Now is preferred .
Basic knowledge of ERP systems, MS Office, and internet-based applications.
Strong customer-handling and problem-solving skills.
Ability to work under pressure and meet SLA/productivity targets.
Candidate Profile
Customer-focused and results-driven.
Positive attitude and quick learner.
Strong attention to detail.
Good team player.
Flexible to work according to business requirements.
Punctual and disciplined.
High level of integrity.
Comfortable working in  US shifts and rotational work weeks .