Customer Experience Associate

Location: Sabarmati

About GRIPIT
At GRIPIT, we partner with leading global brands to help them establish and scale in India. From import and distribution to e-commerce, marketing, and after-sales service, we offer end-to-end solutions that bridge global innovation with Indian consumers.
With a growing portfolio of international brands such as Bissell, Narwal, Yale, and Eco Flow, design and customer experience play a central role in how we communicate value and build trust across our ecosystem.

Key Responsibilities

• Handle inbound & outbound customer calls, emails, and chats related to premium home appliances.

• Assist customers with product unboxing, usage guidance, troubleshooting, and maintenance queries.

• Log and track customer complaints, warranty claims, and service requests in the CRM (Zoho).

• Coordinate with demo experts, service centers, and logistics teams for faster resolution.

• Maintain high standards of service quality aligned with global customer experience benchmarks.

Key Skills & Competencies

• Strong communication skills in English & Hindi; regional languages are an advantage.

• High empathy and patience while interacting with premium customers.

• Basic technical troubleshooting ability for home appliances.

• Good typing speed and proficiency in computer applications; CRM experience preferred.

• Prior experience (1–2 years) in customer care for consumer durables/electronics.