Admissions Advisor​/Counsellor

Position: Admissions Advisor / Counsellor
Location: Devanahalli

Position:
Admissions Advisor, Chanakya University

Purpose:

An admissions advisor is responsible for calling all the leads generated by the admissions team.

Responsibilities:

Call prospective students and parents, handle all their queries related to admissions and convert them to admission.
Collect and record and all relevant information required for admissions.
Keep accurate and detailed records of calls made and answered results achieved.
Achieve all specified targets.
Maintain confidentiality of the leads assigned.
Updating the Record systematically.
Capturing the details of leads and updating them.
Communicate very effectively with the parent and gather all possible information about the parent's and student's needs for admission.
Able to question effectively and listen patiently to garner all the details.
Ensure that the customer's calls are transferred to experts in case of such a need.
Ensure to call back if required, takes messages and sends mails within the committed time frame.
Ensure to pacify an irate parent, be polite but firm with an annoying parent, help a poor speaker communicate his/her requirements well and assuage the feelings of an unsatisfied parent.
Aware of school admission procedures & process.
Doing follow-ups for Appointments for Seminars.
Coordinating with the BTL and other teams for conducting seminars /GDPI/Entrance exam
Collecting the Information of students who were part of the Seminars.
Participation in the EXPO events.
Handling the students and Parents face to face and providing them with the necessary information about the University and counseling them for the admission, and collecting the Applications/Data.
Assisting in PGCET seats allotted Students for admission process

Skills Required:

Knowledge of academic and operational activities in a school /collages/ education center
Data Entry Skills with proficiency in MS Excel, Word and Power Point
Excellent Communication
Pleasing Personality
Willing to accept and work towards targets
Good telephone etiquettes
Strong Convincing skills

Qualifications Required

Any Graduate
Minimum 2+ years in Tele-calling under University/School / college ie Education domain

Reporting Relationship

Reports to Director - Admissions