Senior Trainer (Customer Service

Position: Senior Trainer (Customer Service )
Location: Kochi H.O

Hiring Alert:
Policy bazaar is hiring a Senior Trainer (CRT)!

We are looking for a dynamic and results-driven Senior Trainer (Customer Service Trainer) to join our team in Kochi

Location:

4th Floor, Arya Bhangy Pinncle, Sahodaran Ayyappan Rd, Elamkulam, Kochi, Ernakulam, Kerala 682020

Experience:

1.5+ Years in BPO Training
Working Days:
Monday to Saturday (10:00 AM – 7:00 PM)
️ Mandatory Language Requirements:
Malayalam & English
- Advanced (Fluent)

Key Responsibilities:

-On-boarding & Product Training:
Train new joiners on product knowledge, customer communication, and internal systems (including selling, soft skills, and objection handling).
-Performance & Refresher Modules:
Conduct call audits, identify training gaps across levels, and deliver refresher training to boost floor productivity.
-Feedback &

Coaching:

Provide timely, constructive feedback and counseling to trainees to help them meet performance standards.
-Training Operations:
Manage training schedules, set up training rooms, create engaging learning materials, and maintain meticulous performance scorecards and records.
-Voice modulation correction.

How to Apply:

If your profile matches the requirements, please share your updated resume directly:  Email:  or whatsapp  (Please mention "Senior Trainer - Kochi " in the subject line).