Title Search - Assistant Team lead

Location: Mysuru

Role and Responsibilities:

Review the daily work queue and checking on the pending orders / volumes for the day
Communicate with client through email and conference calls on regular basis
Maintain and Review the Daily, Weekly, Monthly Reports
Reviewing the Quality Feedback received on monthly basis from client and providing detailed RCA
Track the Escalations sent by client in Escalation tracker and provide action plan
Prepare the Internal weekly review DECK and present the same to Manager
Prepare MIS reports such as Monthly Team Incentive Reports, distribution on amounts based on performance and ratings
Conduct Skip meetings with team members on monthly basis
Assist the manager in organizing, planning and implementing strategy
Coordinate operations and ensure schedules and objectives are met
Supervise and motivate staff
Create reports, analyze and interpret data
Secure adherence to company's policies and guidelines

Skills:

Title Service specialist with extensive Searching/Examining experience. Fully knowledgeable in Searching and Examining for the States of California, Arizona and Nevada in plants like Data Trace and Title Point.
Partially knowledgeable in Searching and Examining of other States in Netronline websites/Individual County Sites & Red vision.
Skilled at operating in Data Trace and Title Point. Committed to maintaining quality and efficiency
Knowledge of Res Ware application is mandatory.