Patient Intake Coordinator

Location: Mohali

Key Responsibilities

Serve as the first point of contact for patients via phone, email, or in person

Collect, verify, and update patient demographic, insurance, and medical information

Schedule appointments and coordinate with healthcare providers and clinical staff

Explain intake forms, consent documents, and clinic policies to patients

Ensure completeness and accuracy of patient records in EMR/EHR systems

Verify insurance eligibility and obtain pre-authorizations when required

Maintain confidentiality and compliance with PHIPA, HIPAA (if applicable), and organizational policies

Communicate effectively with internal teams to ensure timely patient care

Handle patient inquiries, concerns, and follow-ups professionally

Track intake status and report any issues or delays to supervisors