Patient Liaison- U.S. Healthcare

Location: West Bunghmun

Job Description:

Patient Liaison- U.S. Healthcare

Location:

Pune (Candidates Only)
Work Mode:
Permanent Remote Work
Shift Timing: U.S. Shift (Night Shift) 6:30 pm to 3:30 am

Employment Type:

Full-Time
Experience

Required:

1.5 to 3 Years
Joining:
Immediate Joiners Preferred
Communication:
Must have excellent written and verbal communication skills

Position Summary
The Patient Liaison serves as a key point of contact between patients, insurance providers, and internal teams. This role is responsible for insurance verification, billing coordination, and patient revenue reconciliation while ensuring accuracy, compliance, and effective communication in a U.S. healthcare setting.

Key Responsibilities
Act as the primary contact for patients regarding insurance benefits, coverage, and billing inquiries
Perform intake, monthly, mid-month, and secondary Medicaid insurance verifications using Waystar and insurance portals
Maintain and update benefit trackers, benefit summaries, and patient records in Central Reach
Monitor authorizations, visit limits, COB, and benefit exhaustion
Audit monthly patient statements, identify discrepancies, and support billing resolution
Reconcile patient revenue, payment postings, grant adjustments, and billing movements
Create and manage new patient charts and assigned tasks through Pathways/Task Lists
Collaborate with Intake, Billing, AR, and Clinical teams to ensure smooth onboarding and billing
Ensure compliance with HIPAA and organizational privacy standards

Required Qualification & Skills
1.5–3 years of experience in U.S. healthcare patient liaison, insurance verification, or revenue cycle operations
Having Prior experience in  ABA = Applied Behavior Analysis (Behavioral Health Billing & Revenue Workflow) would be an advantage
Strong knowledge of insurance verification, Medicaid, secondary payors, and grants
Strong attention to detail and data accuracy
Patient-focused approach with professional handling of sensitive information
Hands-on experience with  Central Reach, Waystar, and insurance portals
Excellent written and verbal communication skills in English
Analytical and problem-solving skills related to billing and insurance issues
High attention to detail with strong documentation and follow-up skills
Ability to manage multiple priorities in a fast-paced, Night-shift environment
Professional and confidential handling of patient information

To Apply:

Send your resume at  or Contact Us on
Or directly apply on Linked In

Note:

Candidates must apply only through Linked In or email by sending their updated resume.
Resumes sent via Whats App will not be accepted or entertained under any circumstances.