Operations Manager

Location: Roorkee

About the Company
Sterling Holiday Resorts Ltd, a Fairfax Company and subsidiary of Thomas Cook (I) Ltd, one of India’s most awarded leisure hospitality brands with presence across 65+ exotic locations, is looking for an experienced and skillful Operation Manager to lead resort operations at our properties in Lansdowne and Rudraprayag, Uttarakhand.

You will function as the  Unit Head , with complete responsibility for end-to-end resort operations, guest experience, team leadership, and financial performance, ensuring Sterling’s service standards and brand promise are consistently delivered.

About the Role
Reporting To:
Area Director - Operations

Responsibilities
Provide strategic leadership to drive business performance and operational efficiency
Develop and execute business plans aligned with Sterling’s mission, vision, and brand values
Oversee all aspects of resort operations, including rooms, F&B, guest services, and administration
Lead, mentor, and motivate a high-performing team to deliver exceptional guest experiences
Drive revenue growth through innovative sales and marketing strategies
Ensure compliance with Sterling’s standards, operational policies, and local laws
Build a culture of excellence, accountability, and continuous improvement across all departments

Qualifications

Education:

Degree in Hotel Management or equivalent qualification
Mobility:
Open to travel and relocation across India

Required Skills
Current Role:
Operation Manager, EAM or HOD (with proven success in managing full-scale resort operations)

Experience:

Minimum 2-3 years of experience as a HOD or equivalent leadership position in a reputed hospitality brand
Demonstrated expertise in P&L management, revenue optimization, and operational excellence
Strong commercial acumen with a focus on sales and profitability
Proven ability to manage large, diverse teams and build strong relationships with internal and external stakeholders
Pre-opening experience will be a strong advantage
Must come from strong F&B or Room Division Background.

Why Join Sterling?
Be part of India’s leading leisure hospitality brand
Lead operations at one of our flagship or upcoming resorts
Experience a collaborative and growth-driven environment with clear career advancement opportunities
Shape unforgettable guest experiences across our stunning destinations nationwide
Step into a leadership role that defines the future of leisure hospitality.

Equal Opportunity Statement
Join Sterling Holiday Resorts Ltd as Operation Manager — where your experience creates lasting impact.