Deputy Director- IT

Location: Shirpur

Key Responsibilities:

Helpdesk Management
Provide strategic oversight of the hospital’s  IT Helpdesk function , ensuring timely resolution of user issues through phone, email, and on-site support.
Govern policies for  IT asset management , including procurement, inventory tracking, AMC, warranty management, and vendor coordination for all hardware (desktops, laptops, printers, biometric devices, servers, networking equipment).
Approve and monitor  budgets, resource allocation, and consumables usage  (toner, cartridges, spares, IT supplies).
Ensure proper  documentation and audit trails  for IT materials, in/out registers, and asset lifecycle management.
Ensure  biometric and access control systems  function effectively with secure integration into hospital IT systems.
Regularly review and  update departmental IT policies  to align with hospital strategy, regulatory requirements, and technology standards.
Hardware Management and Support :
Lead the management, installation, and maintenance of all IT hardware across the organization (servers, workstations, networking devices, etc.).
Ensure the availability and reliability of hardware systems by proactively identifying potential issues and addressing them in a timely manner.
Provide strategic oversight of hospital servers and data center infrastructure, ensuring maximum uptime for all mission-critical applications (HMIS, PACS, Tally, Insurance/MJPJAY systems, etc.).
Establish governance for server OS and application patch management (monthly/quarterly) to maintain performance, security, and compliance.
Manage hardware lifecycle, including procurement, upgrades, repairs, and decommissioning of outdated equipment.
Develop and implement disaster recovery plans for hardware failure.
Ensure robust data backup and disaster recovery plans, with offsite/cloud backup strategies to safeguard against data loss and downtime.
Approve and oversee data sharing policies and access management, ensuring secure folder creation, controlled permissions, and compliance with hospital IT standards.
Server Data backup manage. (All institutes functions
- Videography, Photography data, User confidential data, MJPJAY data, HMIS database, PACS database, Tally database).
Software Implementation and Integration :
Oversee the deployment, configuration, and integration of software applications, including HMIS support (Software Performance, User Complaint, User New requirements, Master Billing support, Password reset, printer configuration, software training).
Coordinate with software vendors and internal teams to ensure software meets organizational needs and regulatory requirements.
Manage the implementation of software solutions, ensuring alignment with overall IT and business strategies.
Lead testing, troubleshooting, and user training for new software applications.
Monitor and evaluate the performance of software applications, recommending updates or replacements as necessary.
Ensure  legal compliance and security  by managing:
i) Microsoft licenses  (periodic updates, renewals, compliance checks).
ii) Antivirus licenses  and enterprise-wide endpoint protection.
Application support – critical System, including:
i) PACS  (application support, imaging access coordination, troubleshooting)
ii) EPBX  (configuration, speed dialing, Zero Dialling, dialer tones, reports as per requirement).
Health Information System (HIS) Coordination :
Act as the primary coordinator for all HIS-related projects, ensuring proper integration with other systems.
Oversee the administration, security, and data integrity of HIS, ensuring compliance with healthcare regulations and standards (such as HIPAA).
Lead efforts to continuously improve HIS functionality, performance, and user experience.
Collaborate with healthcare staff to understand their requirements, ensuring HIS supports clinical and administrative workflows effectively.
Provide ongoing support and maintenance for HIS, troubleshooting issues and implementing solutions.

CCTV Management
Provide oversight of the hospital’s  CCTV infrastructure  as part of IT systems, ensuring seamless integration, uptime, and data storage availability.
Plan and coordinate with vendors for …