Operations Executive

Location: Doddaballapura

Responsibilities
1) Aggregator Onboarding & Activation

• Handle end-to-end onboarding of restaurants on Swiggy, Zomato, and other
delivery platforms

• Create and manage restaurant IDs, brand listings, and menu setup

• Coordinate commission negotiations and approvals with aggregator teams

• Ensure successful go-live activation within defined timelines

• Track onboarding pipeline and status updates
2) Documentation & Compliance

• Collect, verify, and maintain onboarding documentation

• Maintain audit-ready records for internal and external stakeholders
3) Financial & Payout Coordination

• Support finance team

• Track aggregator payment cycles and discrepancies
4) POS & Integration Management

• Handle POS integration and dashboard setup (Urban Piper / similar platforms)

• Ensure menu syncing across aggregators and POS

• Troubleshoot integration issues

• Coordinate with tech and aggregator support teams
5) Virtual Brand Operations Setup

• Enable partner restaurants to operate Dil Foods brands

• Coordinate brand activation

• Ensure restaurants understand SOPs, recipes, and dispatch process
6) Dashboard Monitoring
o Manage operational dashboards like: Aggregator panels, POS dashboards,
Performance tracking tools etc.
7) Cross-Functional Coordination
Key Skills Required

• Strong understanding of Swiggy/Zomato onboarding workflows

• Experience with POS tools (Urban Piper preferred)

• Knowledge of restaurant operations/cloud kitchens

• Documentation handling and compliance understanding

• Strong coordination & follow-up skills

• Good Excel & dashboard handling skills

• Process-driven and detail-oriented
Candidate Preferences

• Candidate should be graduate in any field

• Worked in:
Food tech, Cloud kitchen brands, Aggregator onboarding teams,
Restaurant operations

• Experience managing multiple outlets/brands simultaneously

• Exposure to virtual brands / franchise operations is a plus
Key Performance Indicators (KPIs)

• Time taken to activate new restaurant partners

• Number of successful go-lives per month

• Integration accuracy rate

• Documentation completion TAT
Why This Role Matters at Dil Foods
Dil Foods grows by activating more partner kitchens and running virtual brands from them.
The onboarding executive ensures each restaurant becomes operationally ready,
technically integrated, and financially configured to start generating revenue quickly.
This role directly impacts:

• Supply growth

• Revenue expansion

• Brand presence across aggregators

• Partner success