Project Manager, IT Project Manager, Program ​/ Project Manager

Location: Mohali

WE ARE HIRING

AVASO Technology Solutions is currently seeking a  Project Manager.  As an  AVASO  employee, you will be part of a global organization that provides IT Services to big national as well as international clients across multiple industries.
We are an IT solution provider with coverage in more than 170 countries as well as global distribution capabilities. We have a proven track record of success in providing best-of-breed technology solutions to enterprises of all sizes, including some of the world’s largest brands.

AVASO  offers you an excellent growth opportunity with a strong global company and good money.

Website:

- Position:  Project Manager

Location:

Mohali
Position type:  Full-Time

Position Overview:

In a projectized organizational structure, the Manager - Project is responsible for the successful execution of IT service projects. This role combines leadership in project delivery with project management responsibilities, fostering a high-performance culture and skilled, and aligned with project and organizational objectives.

Key Responsibilities:

Delivery Management:
Lead and oversee the successful delivery of IT service projects, ensuring alignment with scope, timelines, and budgets.
Define project objectives, deliverables, and success criteria while managing project life cycles.
Track and report project progress using standardized dashboards and KPIs.
SLA and KPI Management:
Ensure that all projects meet contractual SLA obligations and internal performance standards.
Conduct root cause analyses for SLA breaches and implement mitigation strategies to avoid recurrence.
Customer Relationship Management:
Act as the primary liaison for customers on project-related issues, updates, and escalations.
Regularly conduct project reviews and feedback sessions with clients to enhance satisfaction and retention.
Conduct regular performance reviews, provide constructive feedback, and address underperformance.
Identify training needs and coordinate professional development opportunities to enhance team skills and capabilities.
Risk and Issue Management:
Maintain a risk register for projects, proactively identifying and addressing potential risks.
Facilitate rapid escalation and resolution for critical project issues.
Change and Transformation Management:
Manage project scope changes through structured Change Control Processes.
Communicate and align stakeholders on transformation initiatives and ensure proper documentation.
Governance and Compliance for Projects:
Establish and monitor governance frameworks for effective project delivery.
Ensure compliance with legal, regulatory, and organizational standards on a per-project basis.
Delivery Financial Management:
Develop and track project budgets, billing, and financial forecasts.
Maintain financial dashboards to monitor project profitability and cost-effectiveness.
Conduct variance analysis between planned and actual financial outcomes for each project.
Continuous Improvement:
Collect feedback from project teams and clients to implement process improvements.
Promote a culture of innovation and learning within the project teams to drive efficiency and quality.
Team Leadership in Projects:
Lead cross-functional project teams, ensuring clarity of roles and responsibilities.
Act as a mentor and coach to project team members, fostering professional growth.
Encourage collaboration and communication within the team to deliver high-quality results.

Qualifications:

Greater than 10 Years of Experience in Project Management or Similar Role

Education:

Bachelor’s degree in IT, Project Management, or a related field.

Experience:

Proven experience in managing projectized environments, IT service delivery, and people management.
Demonstrated success in leading and developing diverse teams.

Certifications:

PMP, PRINCE2, ITIL, or Agile certifications are required.

Skills:

Expertise in project management frameworks (e.g., Agile, Waterfall).
Proficiency in team management tools (e.g., Service Now, Jira, Microsoft Project).
Strong leadership, conflict resolution, and decision-making abilities.
Exceptional communication and interpersonal skills.

Key

Competencies:

Project Orientation:
Expertise in handling project…