Head – Global Capability Centre

Location: Mohali

Position Overview:

The Head of the GCC, India will be based in Mohali and oversee operations for India and Egypt centers. The role will be responsible for building and scaling both centers as a multi-function, enterprise capability hub, delivering technology, digital, shared services, and core business capabilities for the global organization.

The GCC will support and progressively expand capabilities across Technology & Digital, IT Infrastructure, Finance, Shared Services, Supply Chain, Design, HR, Real Estate, Architecture, Data & Analytics, and other enterprise functions.

This role carries end-to-end accountability for GCC strategy, operations, talent, innovation, governance, and value realization. As a senior executive, the GCC Head will shape the center’s vision, operating model, and enterprise contribution, working closely with global functional leaders (such as CIO, CFO, Head of Human Capital, CDO and Business Heads).

The role requires a leader who embodies the organization’s core values of customer obsession, ownership, excellence, collaboration, integrity, innovation, and humility, while building a strong culture that aligns the India GCC with the organization’s global strategy and long-term growth ambitions.

Key Responsibilities:

1. Enterprise & GCC Strategy
Define and execute a long-term, multi-function GCC strategy aligned with global business and functional objectives.
Evolve the GCC from a technology-led center to an enterprise capability and transformation hub.
Establish the GCC as the global owner for selected end-to-end processes, accountable for standardization, continuous improvement, controls, and performance across geographies.
Identify opportunities for capability expansion, process ownership, automation, and enterprise-wide value creation.
Act as a strategic advisor to global leadership on operating model evolution, transformation programs, and GCC maturity.
2. Talent Leadership & Culture Development
Attract, develop, and retain world-class talent across technology, finance, shared services, supply chain, and operations domains.
Build functional leadership layers within the GCC to support scale and complexity.
Establish partnerships with local academic institutions for early-career and campus hiring pipelines.
Promote diversity, equity, inclusion, learning agility, and capability development across all employee levels.
Embed a culture of ownership, accountability, and enterprise mindset, aligned with the organization’s values.
3. Operational Excellence & Delivery
Ensure high-quality, scalable delivery across multiple functions, supported by strong governance and controls.
Create enterprise-level transparency through standardized service catalogs, cost-to-serve models, and performance dashboards providing clear visibility to global stakeholders.
Establish and manage SLAs, KPIs, and outcome-based performance measures across teams.
Ensure adherence to global processes, local regulatory frameworks, and enterprise policies.
4. Global Stakeholder Collaboration
Build strong relationships with global functional leaders and business stakeholders.
Own end-to-end transition governance, including migration planning, risk mitigation, knowledge transfer, and stakeholder change management, ensuring minimal business disruption and sustained performance.
Navigate complex matrix/helix structures and ensure cross-geography alignment.
Lead transitions of work into the GCC with effective change management, communication, and risk controls.
5. Innovation, Digital & Enterprise Transformation
Establish and scale Centers of Excellence (CoEs) in AI, data, cloud, cybersecurity, engineering, and emerging technologies.
Enable cross-functional transformation by combining technology, data, and process re-engineering across Finance, Supply Chain, HR, Shared Services, etc.
Lead the development of next-generation digital platforms and enterprise solutions.
Drive the GCC’s evolution from delivery execution to innovation, and enterprise transformation operations.
6. Risk, Compliance & Governance
Ensure adherence to global risk, regulatory, data privacy, and compliance standards.
Build strong governance frameworks to mitigate…