Application Support Lead
Job in
243722, Kashipur, Uttar Pradesh, India
Listed on 2026-06-17
Listing for:
Naini Papers
Full Time
position Listed on 2026-06-17
Job specializations:
-
IT/Tech
IT Support, IT Business Analyst, Data Analyst, Technical Support
Job Description & How to Apply Below
Job Summary
To ensure smooth functioning of enterprise IT applications by providing effective support, resolving user issues, and maintaining system performance. The role also contributes to application enhancements and supports business processes within the paper manufacturing environment.
Key Responsibilities:
Application Support & Issue Resolution
Provide first and second-level support for SAP modules and other enterprise applications
Troubleshoot and resolve user-reported issues to minimize downtime
Escalate complex issues to development teams or external vendors
AI Data Modeling & Mining
Support data preparation and AI-driven modeling initiatives
Analyze data to derive actionable insights for automation and decision-making
Drive proactive improvements in key business processes
System Maintenance
Monitor application performance to ensure system stability and reliability
Perform routine maintenance including updates, patches, and backups
Ensure adherence to IT policies, standards, and compliance requirements
User Training & Documentation
Conduct user training sessions and provide ongoing support
Develop and maintain user manuals and knowledge base documentation
Document recurring issues and standard solutions
Change & Release Management
Assist in implementing system upgrades, enhancements, and new features
Coordinate testing, deployment, and rollout activities
Ensure adherence to change management processes
Collaboration & Communication
Act as a bridge between business users and technical teams
Translate business requirements into technical specifications
Communicate system updates, issues, and resolutions effectively
Continuous Improvement
Identify opportunities for process and system improvements
Collaborate with cross-functional teams to enhance system efficiency and user experience
Skills & Knowledge
Technical / Functional
SAP and enterprise application support
Troubleshooting and system maintenance
Basic AI/data analysis understanding
System integration and change management
Documentation and reporting
Behavioral
Problem-solving and analytical thinking
Communication and stakeholder management
Collaboration and teamwork
Adaptability and ownership
Attention to detail
Qualifications & Experience
B.Tech / Bachelor’s in IT or related field
8–12 years of experience in SAP/application support
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