Service Operations Specialist

Location: Davangere

Description
Sinch is a global leader in the growing market for Communication Platforms as a Service (CPaaS) and mobile customer engagement. We are specialists in allowing businesses to reach everyone on the planet, in seconds or less, through mobile messaging, email, voice, and video.
With presence in more than 50 countries, whether you know us or not, you’ve definitely used our tech. We reach every phone on earth, with over 150 billion conversations every year.
Sinch's core values are Make it Happen, Dream Big, Keep it Simple and Win Together. These values describe how our global organization works and inspire every of our more than 4,000 employees across 60 different countries.

Job Summary:

Service Operations Engineer III

We are seeking a highly skilled MMS Engineer with min 5-7+ years of relevant experience to join our team in Bangalore. The ideal candidate will be responsible for implementation and maintenance of core mms messaging platform and managing our daily MMS tasks with
extensive hands-on experience with MM7 and MM4 interfaces.

This role involves ensuring the high availability, scalability, and reliability of MMS services. The engineer will work closely with vendors, carrier operations and internal teams to troubleshoot complex issues, optimize message routing, and roll out new messaging features and services.

This role requires a strong background in provisioning, troubleshooting, programming, deployment, testing etc, with an added advantage of experience in AI technologies. The candidate must be flexible to work across different time zones to collaborate with stakeholders in the AU and US regions.

Key Responsibilities include:

Handle MMS Operations
Handle daily MMS tasks, including provisioning, troubleshooting, and ensuring the smooth operation of our MMS services.
Interface Management
Work extensively with MM7 and MM4 interfaces, ensuring seamless communication and resolving any issues.
Provide technical expertise by utilizing your programming skills to automate tasks, improve system efficiency, and develop new features.
AI Integration
Leverage your experience with AI to contribute to the development and implementation of AI-driven solutions within our MMS platform.
Stakeholder Collaboration
Liaise with stakeholders in the AU and US regions, requiring flexibility to work around the clock as needed.

Eligibility Criteria:
Technical Skills Required

Protocols:
Deep expertise in MM7 and MM4 interfaces
MMS Architecture:
Deep understanding of MMSC components
Networking:
Strong understanding of TCP/IP, HTTP/HTTPS, DNS, load balancing, firewalls, and VPNs.
Cloud & Dev Ops:
Proven experience with AWS, Kubernetes, Docker, and Ansible.
Programming & Databases:
Strong proficiency in Python, SQL, and scripting.
Systems:
Knowledge of Linux/Unix environments.
Troubleshooting:
Strong analytical skills for analyzing, troubleshooting, and resolving technical issues.
Communication:
Strong verbal and written communication skills for collaborating with global teams.
Proactivity:
Self-motivated and capable of working independently in fast-paced environments.
Flexibility:
Work on a flexible schedule, including evenings or weekends if required.

Professional Skills
Bachelor’s or Master’s degree in Computer Science, Telecommunications, or a related field.
Minimum 5-7+ years of relevant experience with MMS systems, preferably in a carrier or large-scale messaging aggregator environment.
Leadership & Mentorship:
Ability to share knowledge and lead changes.

Job Location:

Sinch India office in Bengaluru (Whitefield); working module – flexible

Being you at Sinch:
We're a worldwide group of people, committed to diversity. We're working to offer an increasingly inclusive workplace wherever you are. No matter who you are, you'll be able to explore new career and growth options - sharing your voice, building your path and making it happen with us.
We’re proud to be an equal opportunity employer, and all qualified applicants will be considered to join our team regardless of race, colour, religion, gender identity or expression, sexual orientation, pregnancy, disability, age, veteran status, and more.

Your life at Sinch:
Being a Sincher is all about learning and being in pursuit of new challenges. Working in the offices, at home, or in a hybrid model, that means celebrating change and the unknown, rolling up your sleeves and seeing what impact you can have on the world. The only way is up, and you’ll be reaching for the opportunities that match where you want to take your career.

It’s closer than you think.
Our expert teams are built from some of the most experienced in the industry. We employ people from all over the world, from all walks of life and from all backgrounds. We work together, feeding on our diversity to make us stronger, and we encourage each other to be the best we can be. Innovation drives us, and we challenge ourselves every day.