Customer Success Project Manager

Location: Narela

ROLE OVERVIEW    We are seeking a hands-on Technical Project Manager to lead the end-to-end deployment of Kaspersky enterprise security solutions (Endpoint Security, EDR, Security Center) across complex, distributed customer environments. This role operates at the intersection of security program delivery, technical architecture alignment, and stakeholder governance, ensuring successful rollout of security-critical platforms  ideal candidate will drive phased, risk-controlled deployments, manage cross-functional and multi-vendor teams, and ensure seamless integration into existing enterprise ecosystems (infrastructure, identity, and security operations).

KEY RESPONSIBILITIES
Project Planning & Delivery (Enterprise Security Programs)

• Own end-to-end delivery of Kaspersky security implementations (Endpoint Security, EDR, Security Center) from scoping → design → rollout → go-live → stabilization → closure

• Define phased rollout strategies (pilot → controlled expansion → enterprise-wide deployment) aligned to risk posture and business priorities

• Establish delivery frameworks, milestones, and success criteria tied to security outcomes (coverage %, policy compliance, threat visibility)

• Manage scope, schedule, and cost baselines, performing structured impact analysis and securing stakeholder approvals via formal change control

• Maintain governance cadence (steering committees, executive reporting, escalation paths) with clear accountability across stakeholders

• Track execution against scope, timeline, budget, and security quality benchmarks

Technical Coordination (Security Architecture Alignment)

• Align solution architecture and deployment design with engineering, product, and technical support teams

• Drive infrastructure and environment readiness (AD/GPO, network segmentation, endpoint compatibility, bandwidth constraints)

• Oversee agent deployment strategies (push, SCCM, GPO, script-based, remote rollout for distributed workforce)

• Ensure integration with enterprise security stack (SIEM, SOAR, identity systems, patching tools, monitoring platforms)

• Validate cross-environment compatibility (on-prem, cloud, hybrid, VDI, remote endpoints)

Deployment Execution (Controlled Security Rollouts)

• Lead phased, risk-controlled deployments across large-scale, multi-site enterprise environments

• Develop and standardize implementation playbooks, hardening baselines, and operational runbooks

• Execute pilot deployments and rollback strategies to minimize operational and security risks

• Monitor rollout using KPIs and SLAs (deployment success rate, agent health, policy enforcement, incident leakage)

• Identify and resolve technical and operational blockers proactively across teams

Stakeholder & Client Management

• Act as primary engagement owner for customer stakeholders, including IT, Security, and executive leadership

• Coordinate across product, sales, support, SOC teams, and external partners/vendors

• Deliver structured, data-driven status reporting (risks, metrics, deployment progress, security posture improvements)

• Manage implementation partners and channel ecosystem for large or distributed deployments

• Drive expectation alignment between customer requirements and product capabilities

Risk, Quality & Continuous Improvement

• Maintain RAID logs with proactive mitigation and ownership tracking

• Define acceptance criteria aligned to security outcomes; govern UAT, validation, and production readiness

• Oversee post-deployment validation (policy enforcement, threat detection efficacy, performance impact)

• Drive user adoption and operational readiness via training, documentation, and knowledge transfer

• Identify process optimization opportunities and contribute to scalable, repeatable enterprise deployment frameworks

Customer Success Responsibilities
In addition to technical project delivery responsibilities, the role should also support customer success objectives across the post-sales lifecycle. This means not only ensuring that technical work is delivered on time and with quality, but also helping customers adopt solutions successfully, reducing operational friction, and improving the overall customer experience.

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