Product Support Engineer

Location: Mohali

Company Description  Almuqeet Systems is a telecom technology provider delivering carrier-grade messaging infrastructure, including SMSC platforms, for telecom operators, SMS aggregators, and CPaaS providers worldwide. Its scalable solutions support global communication networks through SMSC systems, SMS and USSD gateways, messaging firewalls, and number intelligence APIs.

JOB TITLE:

Product Support Engineer
DEPARTMENT:  Product and Dev Ops Support
SHIFT: 9 hours.  Candidates should be comfortable with a rotational shift and working from the office.

EXPERIENCE:

2-4 Years in Product or Server support
OPEN POSITIONS: 5

Job Location:

Mohali  (Best Tech Towers)

KEY RESPONSIBILITIES:

Monitor the product server and performance in real time.
Handle incidents and perform first-level troubleshooting.
Analyze logs and assist in root cause identification.
Ensure SLA compliance and proper escalation management.
Coordinate with internal teams and client technical stakeholders.

TECHNICAL

SKILLS REQUIRED:

Solid working knowledge of web applications, RESTful APIs, request–response flow, and client–server architecture
Hands-on exposure to Linux and Windows Server environments, especially Linux Servers (Ubuntu / Rocky / Red Hat)
Basic knowledge of databases (PostgreSQL or MS SQL), including query execution, troubleshooting, and database connectivity validation.
Familiarity with DNS/NS, IIS, Apache, and NGINX for basic configuration on checks and service monitoring.
Strong understanding of TCP/IP fundamentals, ports, firewall basics, and connectivity testing using tools like Telnet and Netstat.

Experience with monitoring systems, ticketing platforms, and SSH tools for remote server access and incident handling.
Good to have experience with Wireshark, Postman, Zabbix, and Grafana.
Exposure to telecom messaging concepts (SMSC, SMPP) is an added advantage.

BEHAVIOURAL & PROFESSIONAL

SKILLS:

Strong ownership and accountability mindset
Proactive and R&D-oriented approach to problem-solving
Ability to investigate root causes instead of temporary fixes
Ability to work under pressure and technical emergencies
Strong communication on skills, hold on English language and client coordination on skills
Team player with disciplined and responsible attitude