Automation Tools SME

Location: Vasanthanagar

Role - Automation Tools SME
Years of Experience - 8 to 12 years
Location - Bangalore

Key Responsibilities
:

Key Responsibilitie
sEUC Tools Architecture & Strateg
yOwn the  architecture, standards, and technical roadma p for EUC tool
sAlign tooling strategy with  Digital Workplace, Manufacturing IT, and Cyber Security principle s
.Evaluate, design, and onboard EUC tools with a focus on  business value, scalability, and securit y

.
Nexthink Digital Employee Experience (Primary Responsibilit
y)
Design and operat e Nexthink architectu re (Collectors, Engines, Portal, Campaigns
).Creat e real‑time dashboards and experience scor es to monito
r:

Endpoint performan
ce Login and application experien
ce Stability issues impacting production and engineering use
rs Develo p Nexthink campaig ns fo
r:

Proactive remediati
on Automated fix
esUser engagement and notificatio
ns Integrate Nexthink wit h ITSM platforms (Service Now or equivalen t

).
Beyond Trust / Bomgar Secure Remote Supp
ort Implement and mana ge Beyond Trust (Bomg ar) for secure remote support at sit
es.

Configu
re:

Secure session access (attended/unattend
ed)
Jump clie
nts Credential inject
ion Session recording and audit l
ogsEnab le secure vendor and third‑party acc ess in compliance with security polici

es.
Proactive, Preventive & Automation‑First Operat
ions

Dr ive shift‑left operations and preventive maintenance mo d
els.

Leverage EUC telemetry and automation
to:

Reduce incident vol
umes Improve Mean Time to Resolution (M
TTR)
Improve Service Desk effici
ency Partner with Service Desk and Field Support teams to exp and self‑healing capabili t

ies.
Integration with EUC & Security Ecos
ystem

Integrate EUC tools
with:

Intune / SCCM / Co‑Manag
ement

Microsoft Defender / EDR plat
forms

Entra  (Azur
e AD)
AVD / VDI where appli
cable

Ensure alignment  with Zero Trust security archite c

ture.
Governance, Risk & Comp
liance

Ensure adheren
ce to:internal security and IT po
licies

Data privacy and audit requir
ements

Mai ntain logs, reports, and ev idence for audits and compliance re
views.

Participa te in risk assessments and control vali dation related to EUC

tools.
Vendor, Stakeholder & Knowledge Man
agement Act as technical interface to tool  v
endors.

Support license optimization, renewals, and cost gove
rnance.

Create and ma
intain:

Architecture do
cumentsSOPs / r
unbooksKT and reverse‑KT ma
terials

Ensure tool knowle dge is industrialized and not person‑de p

endent.
Mandatory Technica
l Skills Nexthink (Experience Scoring, Campaigns, Dashboards, Integ
rations)
Beyond Trust  / Bomgar (Remote Support, Privileged Remote
Access)
Windows Endpoints (Windows 10 / Win
dows 11)
ITSM integration (Service Now or equ
ivalent)
Strong troubleshooting and analytica

l skills
Preferred / Good‑to‑Ha
ve Skills Microsoft Intune, SCCM, Co‑M
anagement

Digital Experience Monitoring (DEM / D
EX tools)
Power Shell and automation
scripting

Endpoint Security (Defen
der, EDR)
Manufacturing / Factory IT
exposure

Microsoft 365 and Entra

tegration