IT Desktop Support Engineer; Project

Position: IT Desktop Support Engineer (Project)
Location: Vasanthanagar

Details:
Position:  Desktop Support Engineer – Project Role

Location:

Bellandur, Bengaluru, Karnataka
Project Duration:  18th September 2026 to 5th October 2026

Work Schedule:

5 Days a Week

Experience:

3–5 Years

About us:

We are a global provider of IT Resources, IT Managed Services and flexible, ad-hoc IT Resource and Project Support. Founded in 1992, we have a proven track record of delivering business solutions to global organisations and Fortune 500 companies in over 40 countries. Over the last 30+ years, we have delivered millions of pounds in cost savings to our clients. With offices in the UK, Europe, India and the US, we have clients spread across all 6 continents.

Our clients and our talented people have always guided our basic strategy and direction; so much so that we named the company after our most basic principles. We are, and always will be, allied to our client's needs and objectives. Our team is at the heart of our business, and we are proud of each one of them. They are exceptional, and we are looking for more exceptional people to join us.

Key responsibilities:

Provide Level 2 support for end-user devices, applications, and collaboration tools (onsite & remote)
Troubleshoot and resolve escalated issues from L1 within defined SLAs
Support Windows 10/11, macOS, and mobile platforms (iOS, Android)
Manage and support Microsoft 365 ecosystem (Outlook, Teams, One Drive, SharePoint)
Administer Active Directory, Azure AD, and user lifecycle management
Perform device provisioning using tools like Intune / Autopilot / SCCM
Diagnose hardware issues and coordinate with vendors for repairs/replacements
Support VPN, remote access, and hybrid work environments
Maintain accurate ticket updates in ITSM tools (Service Now, Jira, etc.)
Identify recurring issues and contribute to problem management
Collaborate with L3 teams, infrastructure, and security teams
Assist in IT projects, rollouts, and system upgrades
Ensure endpoint security compliance (patching, antivirus, policies)

Behavioural skills required:
Must have very good customer-facing skills and be well-presented
Must have an assertive, confident, positive and professional manner
Ability to engage and communicate effectively with colleagues and customers alike
Demonstrates independent and proactive thinking
Highly organised with the ability to adapt to different working environments seamlessly
Builds effective relationships both within the team and across the business scope
Must be able to work to specified standards and required levels of deportment, conduct, and sound ethical workplace practices
Must be able to work alone and unsupervised, taking the initiative when necessary
Has an understanding and respect for service delivery processes

Technical skills required:
Windows 10/11 troubleshooting, performance tuning, registry, policies
macOS basic support and device troubleshooting
Microsoft 365:
Outlook, Teams, One Drive, SharePoint, Exchange Online
Azure AD (Entra ): users, groups, MFA, SSO, conditional access
Microsoft Intune: MDM/MAM, compliance policies, app deployment
Autopilot: device provisioning and lifecycle management
SCCM/MECM: imaging, patching, software deployment
Active Directory: user admin, GPO, account management
Networking: TCP/IP, DNS, DHCP, VPN, Wi-Fi troubleshooting
Remote tools: RDP, Team Viewer, Any Desk, Beyond Trust.
VDI:
Citrix Workspace, VMware Horizon
Endpoint security:
Defender, antivirus, Bit Locker, DLP basics
Patch management: OS and application updates
Hardware: desktops, laptops, printers, peripherals
Power Shell basics: automation and troubleshooting
Log analysis:
Event Viewer, system and performance logs
ITSM tools:
Service Now, Jira, Remedy
Backup & recovery: user data and endpoints
File systems: NTFS permissions, shared drives
Basic server exposure: AD, DNS, DHCP, Group Policy.

Experience &

Qualifications:

Bachelor’s degree in computer science, Information Technology, or related field (or equivalent practical experience).
Minimum 3-5 years’ experience in 1st and 2nd level Support, at least 3+ years at level 2