Service Desk Specialist

Location: Noida Sector 27

Job Description

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Required Information
Details
1
Role
Desktop support / O365 / Laptop support
Required Technical Skill Set
L1
Desired Experience Range
1-4 Years in Calling/Voice Profile

Location of Requirement
Noida

Desired Competencies (Technical/Behavioral Competency)
Must-Have
Proven experience as a help desk technician .
Ability to diagnose and resolve basic technical issues.
Basic understanding of computer systems.
Customer-oriented and cool-tempered.
1-2 years' experience in the Helpdesk/Desktop support.
Good Communication Skills
Basic technical Knowledge.

Good-to-Have
Experienced resources with good communication knowledge.

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Responsibility of / Expectations from the Role
1
Resolving incoming client and personnel IT queries on phone.
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Prioritizing and resolving IT concerns and escalating serious issues to relevant stakeholders.
3
Collaborating with internal departments to ensure that IT needs are met.
4
Documenting processes and maintaining service desk records.
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Asking questions about the problem and explaining possible solutions
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Dealing with problems for hardware, such as servers, computers and printers, and software programs