Messaging Services Senior Specialist

Location: Vasanthanagar

Overview:
Tek Wissen is a global workforce management provider throughout India and many other countries in the world. The below job opportunity is to one of our clients who is a part of a trusted global innovator of IT and business services headquartered in Tokyo. We help clients transform through consulting, industry solutions, business process services, IT modernization and managed services. This client enables us to move confidently into the digital future.

This client committed to Long Term success and combine global reach with local client attention to serve them in over 50 Countries.

Position:
Messaging Services Senior Specialist

Location:

Bangalore/Noida
Work Type:
Hybrid
Job Type: Full Time

Job Description:

Messaging Services Advisor applies a wide application of theories, concepts, and principles in identifying customer needs and managing and supporting systems.
Performs complex issue analysis and may perform SME role on accounts.
Providing steady state support to the messaging infrastructure, handling on-call support responsibilities, handling escalations, critical issues, upgrade and maintenance activities, mentoring team members and other day-to-day support operations.
Expert on Messaging technologies-SharePoint on-prem servers and SharePoint Online

Job Description:

Provides deep subject matter expertise, advice and program delivery.
Support steady state operations-Flexible working in shifts or US business hours for all required work done and during weekends.
Contributes to the development of new techniques and plans within area of expertise.

Thorough understanding and management of customer business needs and expectations.
Provide support on day-to-day operations in managing the email and collaboration services
Works on abstract and complex problems requiring evaluation of intangible variables.
Integrates trends, data and information into plans, deliverables and recommendations.
Develops innovative and creative output based on interpretation and analysis that improve business performance and contributes to corporate goals and strategic intent.
Anticipates operational, program, and implementation issues and develops preventative measures.
Provides advanced technical support within area of expertise to clients on complex integration issues and is often in a lead role within major projects.
Applies advanced training and experience to resolve difficult client problems where standard practice has failed.
Identifies, structures, and delivers services that enable business processes.
May develop automated methods needed to implement recommended solution.
Performs root cause analysis on failed components and implements corrective measures.
Mentors junior team members.
Candidates must have exceptional customer service, problem solving, and communication skills
Possess the ability to work independently with minimal management supervision and with a global team of engineers
Strong team player with ability to work in a team and as individual contributor
Strong organizational and documentation skills
Knowledge on ITSM tools/platform to perform Request, Incident, Change and problem management.
Technical Skillset:
Health checks, reporting, monitoring, capacity management and proactive configuration management support
In-depth knowledge of SharePoint Online architecture, site collection administration, permissions models, and Microsoft 365 ecosystem

Security hardening and patch/update management support
Collaboration components configuration management
Search engine configuration management and Content management configuration support
Configuration and Customization:
Manage site collection administration, permissions, content types, lists, libraries, workflows, and templates. Configure advanced features such as hub sites, managed metadata, search optimization, and retention policies.
Utilize monitoring tools and analytics (e.g., Microsoft 365 Security & Compliance Center, SharePoint Admin Center) to track usage, performance, and compliance metrics. Generate and present regular reports to management.
A customer-centric approach with a focus on delivering high-quality support.
Strong verbal and written communication skills, with the ability to explain technical concepts to end users
Understanding their requirements and creating a positive client experience throughout the total client journey.
Flexible working in shifts supporting 24X7 steady state operations.
Individuals understand their own area and can perform all facets of their role.

Good analytical , excellent communication and problem-solving skills - Energetic, self-motivated and self-sufficient in accomplishing tasks.
Performs a variety of maintenance tasks associated with the support, modification, and updating and patching servers, also include software installations, upgrades and tests.
Works on abstract and complex problems requiring evaluation of intangible variables.
Integrates trends, data and information into plans, deliverables and recommendations.
Provides deep subject matter expertise,…