Desktop Support Engineer

Location: Vasanthanagar

We are looking for an  Enterprise Technical Support Engineer  with strong hands-on experience in  Microsoft 365 administration, Windows administration, Active Directory, Entra  (Azure AD), and enterprise end-user support .
The ideal candidate will have experience working in a  Managed Services / MSP or multi-tenant environment , supporting multiple customer environments while maintaining strong SLA, troubleshooting, and customer service standards.

Key Responsibilities:

Provide L1/L2 support for  Microsoft 365, Windows, Active Directory and Entra  .
Troubleshoot  Outlook, Teams, One Drive, SharePoint and other Microsoft 365 applications .
Manage and troubleshoot user accounts, authentication, permissions and access issues.
Provide hands-on support for  Windows desktops/laptops, hardware, peripherals and business applications .
Troubleshoot basic  LAN, Wi-Fi, DNS and DHCP  connectivity issues.
Support endpoint management activities using  Microsoft Intune ; exposure to Autopilot is an advantage.
Manage incidents and service requests in an  ITSM environment , ensuring SLA adherence and accurate documentation.
Work across  multiple customer/tenant environments , adapting to different technologies, configurations and support processes.
Collaborate with internal technical teams and customer stakeholders for issue resolution and escalation.
Contribute to knowledge articles, SOPs and continuous improvement initiatives.

Required Skills:

3+ years of experience in  Enterprise IT Support / EUC / Technical Support / Managed Services .
Bachelor’s degree  in IT, Computer Science, Engineering, or a related field; equivalent relevant experience may be considered.
Strong hands-on experience in  Microsoft 365 Administration .
Good knowledge of  Windows Administration .
Hands-on experience with  Active Directory and Entra  (Azure AD) .
Strong  end-user, hardware and software troubleshooting  experience.
Working knowledge of  Intune, networking and ITSM/Incident Management .
Excellent communication and customer-handling skills.
Experience supporting  US/global users or multi-tenant environments  is highly preferred.
Good to Have:  ITIL, Microsoft certifications, Service Now, Intune/Autopilot experience.