Servicemax Administrator

Position: SERVICEMAX ADMINISTRATOR
Location: Vasanthanagar

Service Max Administrator

Location:

Remote

Experience:

2–4 Years

Employment Type:

Full-Time

Position Summary
We are looking for a  Service Max Administrator  to manage the day-to-day administration, configuration, and production support of the organization's Service Max platform. The role will work closely with IT Business Analysts, developers, and application leads to implement approved enhancements, resolve production issues, and ensure the platform remains secure, stable, and aligned with business requirements.

Key Responsibilities
Administer and support the  Service Max and Salesforce platforms , including user accounts, security, and system configuration.
Configure and maintain  SFMs, Wizards, Salesforce Flows, Lightning pages, Objects, and application settings .
Manage users, roles, profiles, permission sets, and security assignments.
Investigate, troubleshoot, and resolve  production incidents and application issues .
Translate functional requirements into approved Service Max/Salesforce configurations.
Collaborate with developers during solution design, testing, deployment, and release activities.
Assist with  Service Max upgrades, regression testing, and release validation .
Create and maintain  reports and dashboards  for business and operational requirements.
Support data imports, exports, data validation, and data quality activities.
Monitor application performance and identify opportunities for process and configuration improvements.
Maintain technical documentation, configuration records, and knowledge articles.
Coordinate with  PTC Service Max and Salesforce Support  for vendor-related issues.
Follow IT governance, security, change management, and documentation standards.

Required Skills
1–2+ years of hands-on experience in  Service Max Administration .

Experience with  Salesforce Administration .
Strong knowledge of Salesforce security concepts including  Users, Roles, Profiles, and Permission Sets .
Hands-on experience configuring  Service Max/Salesforce applications .

Experience with  SFMs, Wizards, Salesforce Flow, Objects, and Lightning Experience .
Experience in  production support and application troubleshooting .
Good understanding of  Reports, Dashboards, and Data Management .
Strong analytical and problem-solving skills.
Good written and verbal communication skills.
Ability to work effectively with global teams and manage multiple priorities.

Preferred Qualifications
Service Max Core Certified Administrator  certification.
Salesforce Certified Administrator  certification.
Experience supporting  Service Max Field Service Management (FSM)  implementations.

Experience with Salesforce Flow configuration.
Knowledge of application testing, release management, and change control.
Basic understanding of  REST APIs and enterprise integrations .
Experience working in  Agile/Scrum  environments.