Manager – Support Service

Location: Noida Sector 27

COMPANY OVERVIEW
TAK Technologies Pvt. Ltd.  is a DPIIT-License holding, ZED Gold certified, GeM authorised Original Equipment Manufacturer (OEM) with nearly 25 years of distinguished experience in delivering advanced defense products and security solutions. With over 150 skilled professionals, we specialize in the design, development, and integration of cutting-edge  opto-electronic systems  and  mission-critical security infrastructure  for India’s defense and government sectors.
We take pride in our in-house manufacturing capabilities, including a dedicated assembly line, cleanroom-based D&D and prototyping labs, and a NABL-accredited thermal calibration and testing facility—ensuring precision, reliability, and compliance with global standards.

Key Credentials & Technological Edge
Holding licenses and certification like  DPIIT, ZED Gold, GeM, MSME ,  NSIC , and  ISO   9001 ,  14001 ,  18001.
Holder of  design patents  and Transfer of Technologies (ToT) from  IRDE ,  DRDO  and  CDAC  technologies under MeitY.
State-of-the-art  cleanroom  and  dust-controlled  environments for high-performance product design.
Pioneered the  “Dar Vi”  brand in 2012, symbolizing our commitment to indigenous excellence in opto-electronics.
Trusted partner to leading government organizations and PSUs for joint development and long-term service delivery.

Position
- Manager / Senior Manager
- Support Operations
Department  - Operations
Location  - Noida

About the Role
We are seeking a dynamic, customer-focused, and technically strong professional to lead our Support Operations function.

This role offers an exciting opportunity to work on critical security and defense technology projects while managing AMC operations, customer support, technical service delivery, and stakeholder engagement.
The ideal candidate will play a pivotal role in ensuring customer satisfaction, operational excellence, and long-term service success across high-value projects and strategic accounts.

Key Responsibilities
Responsible for estimating BOQ, manpower requirements, equipment needs, and overall support costs for AMC projects handled by the Service Support Team.
Prepare and validate BOQ/BOM for Annual Maintenance Contracts /support projects.
Lead onsite and remote technical support activities, ensuring timely resolution of customer issues and service requests.
Provide escalation support for critical technical complaints and ensure closure within committed timelines.
Monitor AMC performance and provide regular updates for strategically important and high-value customer accounts.
Prepare and manage Comprehensive and Non-Comprehensive AMC contracts.
Participate in PNC, CNC, commercial discussions, and technical negotiations with customers, consultants, and OEM partners.
Present technical solutions for major projects and key accounts while doing/exploring new AMC business development/opportunities with optimized solutions.
Coordinate with OEMs, principals, and vendors for repairs, replacements, warranty claims, and spare management.
Ensure timely processing and follow-up of warranty-related repairs and replacements with OEMs.
Organize technical training programs and capability-building initiatives for support teams.
Prepare and submit system performance reports during warranty and post-warranty periods.
Conduct customer review meetings and service performance discussions to strengthen client relationships and identify improvement opportunities.
Engage from project commissioning stage to gain complete understanding of deployed solutions and ensure seamless support transition.
Ensure complete audit and maintenance of project documentation, ITC records, handover documents, and support-related records.
Take ownership of systems after project handover and manage the warranty-to-AMC transition process effectively.
Drive continuous improvement in support processes, customer experience, and operational efficiency.

Experience with ERP platforms, especially  SAP Business One , will be an added advantage.

Desired Candidate Profile
Education
B.E./B.Tech in Electronics, Electrical, Instrumentation, Telecommunication, Computer Science, or related engineering disciplines.
Experience
10-12…