IT Administrator

Location: Mohali

Job Description – IT Administrator (L2)
Position:  IT Administrator (L2)

Location:

Mohali (Work from Office)

Shift:  2:00 PM – 11:00 PM IST

Employment Type:

Full-Time

Experience:

4–8 Years (L2)
Joining Preference:  Immediate Joiners or Early Joiners Preferred
About Buzz Clan
Buzz Clan is a global technology consulting company delivering AI-driven Cloud, Data, Digital Transformation, ERP, and Talent Solutions. With delivery centers across India, the United States, Canada, and Africa, we empower organizations with innovative technology solutions while fostering a collaborative and growth-oriented work environment.
We are looking for a proactive and technically strong  IT Administrator (L2/L3)  to manage and support our IT infrastructure, ensure business continuity, strengthen cybersecurity, and provide excellent technical support across the organization.

Key Responsibilities
System Administration & Infrastructure Management
Monitor servers, systems, and IT infrastructure to ensure high availability and optimal performance.
Perform regular system maintenance, updates, security patches, and configuration management.
Manage Windows Server environments, Active Directory, DNS, DHCP, Group Policies, and system administration activities.
Configure, maintain, and monitor virtualization platforms and storage solutions.
Execute and monitor scheduled data backups and restoration activities.
Network Administration
Install, configure, and maintain LAN, WAN, Wi-Fi, VPN, routers, switches, firewalls, and network devices.
Monitor network performance and troubleshoot connectivity issues.
Ensure network security through firewall policies, access controls, VPN management, and security best practices.
Coordinate ISP connectivity and network infrastructure upgrades.
User Support & IT Service Management
Provide Level 2/Level 3 technical support for hardware, software, operating systems, Microsoft 365, and business applications.
Resolve user incidents within defined SLAs and maintain high service quality.
Manage onboarding and offboarding activities including user account creation, permissions, and device allocation.
Conduct end-user training on IT systems, cybersecurity awareness, and technology best practices.
Hardware & Software Management
Install, configure, and maintain desktops, laptops, printers, scanners, servers, and peripheral devices.
Manage software deployments, licensing, upgrades, and renewals.
Maintain IT asset inventory and lifecycle management records.
Troubleshoot and resolve hardware and software issues efficiently.
Information Security
Implement and enforce IT security policies and organizational standards.
Manage antivirus, endpoint protection, and security monitoring tools.
Perform vulnerability assessments and coordinate remediation activities.
Respond to security incidents, investigate root causes, and implement preventive measures.
System Performance & Optimization
Monitor system health and proactively optimize infrastructure performance.
Conduct capacity planning based on business growth and utilization trends.
Plan and execute infrastructure upgrades with minimal downtime.
Recommend improvements to enhance reliability, scalability, and operational efficiency.
Documentation & Compliance
Maintain accurate documentation for system architecture, network diagrams, configurations, SOPs, and IT processes.
Generate reports related to system performance, incidents, security events, and asset utilization.
Ensure compliance with internal IT policies and applicable industry standards.
Project & Vendor Management
Participate in IT infrastructure projects including migrations, cloud initiatives, network upgrades, and software deployments.
Coordinate with vendors for procurement, warranty management, AMC support, and technical escalations.
Assist in budgeting, cost estimation, and IT procurement planning.
Disaster Recovery & Business Continuity
Develop and maintain disaster recovery and business continuity plans.
Conduct periodic backup validation and disaster recovery drills.
Ensure rapid recovery of critical systems during outages and business disruptions.
Automation & Continuous Improvement
Research emerging technologies and recommend infrastructure…