Middleware L3 Support

Location: Vasanthanagar

Landmark Group
Our journey started in 1973 with a single store in Bahrain. Since then, we have grown into a global retail and hospitality group. The proud creator of 25 plus value led, own-built brands across retail, hospitality, food, and leisure.

Over the years, our UAE - based group has evolved into a comprehensive retail and hospitality entity, with over 2200 retail stores, leisure, and hospitality outlets, panning the GCC, Middle East, India, Southeast Asia, and Africa. Landmark Group headquartered in Dubai, UAE is one of GCC's largest omnichannel retailers and India's top home and fashion retailer.

We take immense pride in the organic growth of our retail brands, which have blossomed into household names. From Max, Splash, Babyshop, Centrepoint, Shoemart, Home Centre, Emax, Fitness First, to Fun City, to name a few, our brands span across a multitude of categories, enriching the lives of countless families over the past decade.

Landmark Digital
Landmark Digital is the dynamic digital arm of Landmark Retail,  serving as the cornerstone of our omnichannel business strategy. Headquartered in Dubai, UAE, with a strong technology and development hub in Bengaluru, we build and scale digital products, platforms, and experiences that power our retail businesses across multiple markets.

We oversee the digital landscape of eight leading brands across diverse geographies, with ambitious plans for expansion into new territories and functions. Joining us means becoming a vital part of the Middle East's most significant bricks-to-clicks success story, boasting an impressive year-on-year growth rate exceeding 100%.

Comprising a talented workforce of over 700 professionals across diverse domains, Landmark Digital spearheads various functions including Enterprise and E-commerce Tech, Product Management, User Design, and Mar Tech, among others. With our futuristic outlook, we are committed to delivering seamless digital experiences to our customers.

At Landmark Digital, we cultivate an  agile work culture , empowering you to make impactful decisions from day one within collaborative squads comprising professionals from over 20 nationalities. Additionally, our dedicated software development center in Bangalore, India, offers opportunities for incubation, design, and optimization of digital products.

Working at Landmark Digital means  engaging with cutting-edge technologies , including Enterprise and E-commerce tech, headless commerce, Java Spring Boot, React Native, React frontend, and Azure Cloud solutions, providing an enriching environment for professional growth and development.

Come be a part of Landmark Digital, where innovation, collaboration, and growth converge to redefine the digital retail landscape

Job Summary:

We are seeking a Middleware L3 Support Engineer / Administrator with 7–9 years of hands-on experience supporting enterprise integration and API platforms in production. The role will own technical troubleshooting, service restoration, problem management, performance optimization, security remediation, and controlled change execution across Landmark’s middleware ecosystem. The ideal candidate can analyse complex cross-platform failures, coordinate with application, infrastructure, network, cloud, security, and vendor teams, and drive incidents through to root-cause closure.
Middleware Scope:
IBM API Gateway; IBM App Connect Enterprise (ACE) and IBM MQ;
Azure-hosted ACE and MQ;
Kong API Gateway; NGINX API Gateway / reverse proxy;
Oracle Integration Cloud (OIC);
Oracle Retail Integration Bus (RIB);
Managed File Transfer (MFTP); and Azure Service Bus (ASB).
Responsibilities:
Platform Operations:
Install, configure, administer, monitor, and support the in-scope middleware platforms across non-production and production environments, including high-availability and disaster-recovery configurations.
Perform L3 diagnosis and resolution for API, message-flow, queue, integration, file-transfer, authentication, connectivity, latency, throughput, and availability issues; restore service within agreed SLA targets and escalate with complete technical evidence when required.
Manage IBM ACE/MQ and Azure ACE/MQ…