Technical Consultant_ITSM+Node JS+Javascript

Location: Noida Sector 27

Experience:

4+ years

Location:

Bangalore/Noida/Hyderabad
Primary

Skills:

Node JS, ITSM, Databases, Java script
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About the Role
Technical Consulting / Professional Services
We are looking for an experienced Technical Consultant who can bridge deep hands-on engineering
skills with client-facing consulting. You will design, build, and troubleshoot Node.js/JavaScript solutions,
work across relational and No

SQL databases, and support IT Service Management (ITSM) processes
for enterprise clients. This role suits someone comfortable moving between writing code, advising
stakeholders, and resolving production issues under an ITSM framework (incident, problem, and
change management).

Key Responsibilities

• Design, develop, and maintain backend services and APIs using Node.js and JavaScript (ES6+).

• Work directly with client/business stakeholders to gather requirements, propose technical
solutions, and present recommendations.

• Design and optimize database schemas, queries, and data models across relational (e.g.,
PostgreSQL, MySQL, Oracle) and/or No

SQL (e.g., MongoDB) systems.

• Support and improve ITSM processes — incident, problem, change, and request management —
using tools such as Service Now, BMC Remedy, or Jira Service Management.

• Troubleshoot and resolve production issues, performing root-cause analysis and driving permanent
fixes.

• Write clean, tested, well-documented code and participate in code reviews.

• Integrate third-party APIs and internal services; ensure secure, scalable, and maintainable
architecture.

• Collaborate with cross-functional teams (Dev Ops, QA, product, and support) across the delivery
lifecycle.

• Prepare technical documentation, runbooks, and knowledge-base articles for support and client
teams.

• Mentor junior consultants/engineers and contribute to technical best practices within the team.
Required

Skills & Qualifications

• 4-8 years of overall IT experience, with strong hands-on expertise in Node.js and
JavaScript/Type Script.

• Solid experience with at least one relational database (SQL Server, PostgreSQL, MySQL, Oracle)
and exposure to No

SQL databases (MongoDB, etc.).

• Working knowledge of ITSM frameworks/processes (ITIL preferred) and hands-on experience with
an ITSM tool (Service Now, BMC Remedy, Jira Service Management, or similar).

• Experience building and consuming REST/GraphQL APIs.

• Familiarity with version control (Git) and CI/CD pipelines.

• Strong understanding of software design principles, debugging, and performance tuning.

• Excellent communication skills — able to explain technical concepts to non-technical stakeholders.

• Experience in a client-facing or consulting role is strongly preferred.

• Customer onboarding experience — guiding new clients through implementation and adoption.

• Experience with any ETL (Extract, Transform, Load) tool or process.

• System administration experience with popular SaaS products such as Service Now, Jira, or
Salesforce.

• Proven ability to troubleshoot application performance and reliability issues.

• Well versed with security best practices in the application operations space.

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent
practical experience).
Good to Have

• Experience with cloud platforms (AWS, Azure, or GCP).

• Knowledge of containerization (Docker, Kubernetes).

• Exposure to frontend frameworks (React, Angular, or Vue).

• ITIL Foundation certification.

• Experience with monitoring/observability tools (e.g., Grafana, Splunk, Dynatrace).
What We're Looking For
A consultant who can own a problem end-to-end — from understanding the client's business need,
through technical design and implementation, to production support under ITSM discipline. Strong
ownership, curiosity, and the ability to work independently in ambiguous situations are essential.