ServiceNow Technical Consultant

Location: Vasanthanagar

We are seeking an experienced  Service Now Technical Consultant  to support multiple strategic ITSM transformation initiative involving the migration of Service Now data, configurations, workflows, integrations, and operational processes to the  Salesforce ITSM platform . The consultant will serve as the primary Service Now Subject Matter Expert (SME) within the migration program, collaborating closely with migration teams, Salesforce consultants, business stakeholders and client representatives.
The role requires a strong understanding of Service Now architecture, data models, workflows, and ITSM processes, along with the ability to analyze, map, and transform Service Now components into Salesforce ITSM equivalents. The consultant will actively participate in client workshops, migration planning sessions and technical design discussions to ensure a successful transition.

Key Responsibilities
Service Now Analysis & Assessment
Act as the Service Now technical SME for migration and transformation activities.
Analyze existing Service Now implementations, including:
Incident Management
Request Management
Change Management
Problem Management
Knowledge Management
Service Catalog
CMDB
Custom Applications
Assess Service Now configurations, customizations, workflows, integrations, and data structures for migration readiness.
Document current-state architecture, business processes, data dependencies, and technical configurations.
Migration & Transformation Support
Support migration teams in extracting and validating Service Now data and configurations.
Define migration strategies for:
Data objects
Configuration items
Service Catalog items
Workflows and business rules
Approval processes
Notifications
Reports and dashboards
Identify data transformation requirements and potential migration risks.
Assist in reconciliation, validation, and post-migration verification activities.
Salesforce ITSM Collaboration
Partner with Salesforce ITSM architects, consultants, and developers to map Service Now functionality to Salesforce capabilities.
Define field mappings, object mappings, data relationships, and workflow transformations.
Translate Service Now business processes into Salesforce ITSM workflows and automation frameworks.
Provide recommendations on process redesign, optimization, and platform alignment.
Support testing and validation of migrated configurations and workflows within Salesforce.
Client & Stakeholder Engagement
Participate in client workshops, discovery sessions, design reviews, and migration planning meetings.
Present Service Now technical assessments and migration recommendations to stakeholders.
Serve as the trusted advisor for all Service Now-related queries and decisions.
Collaborate with business users, technical teams, and project leadership throughout the migration lifecycle.
Documentation & Governance
Create and maintain detailed migration documentation.
Document field mapping matrices, transformation rules, workflow mappings, and technical specifications.
Support audit, governance, compliance, and change management requirements.
Contribute to migration runbooks, playbooks, and knowledge transfer activities.

Required Qualifications
Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field.
5+ years of hands-on experience with Service Now platform administration, development, or consulting.
Strong understanding of Service Now ITSM modules and platform architecture.
Experience working with:
Service Now Workflows / Flow Designer
Business Rules
Script Includes
Service Catalog
CMDB
Integrations and APIs
Reporting and Dashboards
Proven experience in platform migrations, upgrades, or transformation programs.
Strong knowledge of data migration principles and ETL concepts.
Excellent documentation, communication, and stakeholder management skills.
Ability to participate in client-facing discussions and technical workshops.

Preferred Qualifications
Service Now Certified System Administrator (CSA).
Service Now Certified Implementation Specialist (CIS) – ITSM.

Experience with Salesforce Service Cloud or Salesforce ITSM implementations.
Familiarity with integration technologies and middleware platforms.
Experience in…