Technical Support Specialist

Location: Noida Sector 27

Hiring: L1 Technical Troubleshooting

What you will do:

- Log, manage & track technical tickets via Zendesk / Salesforce / Jira / Service Now
✅ Investigate API-level issues, bugs & integration failures
✅ Perform root cause analysis (RCA) on customer-reported problems
✅ Route & redirect tickets to the right teams — Network, Billing, Engineering, Provisioning
✅ Ensure SLA compliance & timely ticket resolution
✅ Conduct quality checks on resolved tickets
✅ Maintain documentation & knowledge base entries
✅ Collaborate with cross-functional teams for permanent fixes

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What We're Looking For:

Must Have:
→ 1–3 years in technical support / IT helpdesk / customer-facing tech role
→ Hands-on experience with ticketing tools (Zendesk / Salesforce / Jira / Service Now)
→ Strong troubleshooting skills
→ Ticket routing, escalation management & SLA tracking
→ Good to Excellent communication skills (written + verbal)

Good to Have:
→ API knowledge (REST APIs, error codes, Postman, log reading)
→ Telecom domain background (SIM, network, billing, provisioning)

Work Location:

Noida Sector 135
Mode:
Work from Office

Perks & Benefits
→ Salary upto 4.5 LPA
→ Both way cabs