Lead Configuration Analyst - Workday T500-27520

Position: Lead Configuration Analyst - Workday [T500-27520]
Location: Vasanthanagar

About us:

We are a highly successful 190-year-old, Fortune 500 commercial property insurance company of 6,000+ employees with a unique focus on science and risk engineering. Businesses worldwide trust our expertise to protect their assets, relying on our comprehensive risk assessments and robust, engineering-based insurance solutions to safeguard against fire, natural disasters, and other perils. Serving over a quarter of the Fortune 500 and major corporations globally, we deliver data-driven strategies that enhance resilience, ensure business continuity, and empower organizations to thrive.

FM India is a strategic location for driving our global operational efficiency. Our presence in India allows us to leverage the country’s talented workforce and advance our capabilities to serve our clients better. We have diverse corporate functions that emphasize research, advanced technologies like AI and analytics, risk engineering, research, finance, marketing, HR, etc. working together to provide innovative solutions and nurture lasting relationships – from co-workers to clients.

Role

Title:

Lead Configuration Analyst IND

Position Summary:

Responsible for implementing complex configuration and set-up of packaged software applications that impact large areas of the application. Performs configuration, troubleshooting, testing and analysis tasks as well as supporting day to day business operations of packaged software applications. Assists as escalation point with complex packaged software application needs. These activities may include resolving escalated complex and/or business impacting technology issues. Responding to incident tickets received from the service desk as well as processing change requests.

Job Responsibilities:

Supports team efforts to configure and maintain packaged software applications across multiple areas of the application with knowledge of interdependencies in each area. Maintenance may include support of end users in specific areas or processing, reconciliation and reporting within the system.
Perform necessary investigation, analysis and evaluation to determine feasibility of implementing new functionality to address business needs or system issues.
As part of a team, supports requirements gathering for new or modified packaged system functionality by understanding end user processes and through knowledge of the specific packaged application.
Participates in small to medium system updates impacting single modules to support business processes.
Participates in the configuration, testing and installation of new system functionality against the business requirements.
As part of the team, maintains clear concise and accurate documentation for processes and configurations. Ensure documentation is kept up to date and in the proper shared, accessible location.
As a part of the team, contributes to developing estimates of time and effort required to implement or modify system configurations. Produces necessary work/test plans for accomplishing these efforts.
Can communicate effectively and work as a team member both within information services and across other groups in support of goals and objectives
Reviews new end user software features. Identifies new functionality aligned with current end user processes, business values and risks associated with implementation.
Develops and executes moderately complex reports using a variety of applications to assist the team or business area.
Agile Chapter Member Expected Results:
Contributes within the Chapter family by continuously learning and building knowledge, skills and capabilities in domain of expertise. Participates and sometimes facilitates in planning, refinement, design and implementation efforts within product teams.

Skill and

Experience:

5 - 7 years of experience required to perform essential job functions.
Additional Experience Qualifier (optional):
Minimum of five (5) years of experience supporting packaged applications or other related discipline.
* A minimum of seven (5) years of domain knowledge in area supported by packaged application preferred. (E.g. Finance, Claims, Insurance Accounting)
Strong verbal and written communication skills.
Strong…