Senior Information Technology Administrator

Location: Vasanthanagar

About Snapmint
Founded by IIT Bombay alumni (  Nalin Agrawal  ,   Anil Gelra  ,   Abhineet Sawa  ),   Snapmint   is building India’s most loved payment brand. We pioneered  Pay in 3  through UPI and are also home to India’s leading  0% EMI  e-commerce app — giving millions of Indians the freedom to shop now and pay in monthly instalments, with no extra cost and no credit card required.

Today, Snapmint has crossed  50M+  app downloads and is the preferred payment partner for  2,000+  leading consumer brands, including Zepto, ixigo, Adani, District Store, Titan and many more. We’re on a mission to make fair, transparent credit accessible to Young India - and make payments simple, enjoyable and worry-free.

Headquartered in  Mumbai , with offices across major metros including  Bengaluru, Gurugram, Delhi and Jaipur , we’re building at the intersection of commerce, credit, technology and culture. If you want to work on a product used by millions, build a brand people genuinely love, and help redefine how the next generation of India pays and spends you’ll fit right in.

Come build Snapmint and help us change how India pays.

Role

Title:

Senior IT Admin
Department:  Technology

Employment Type:

Full-time

Experience:

4-7 Yrs.

Location:

Bangalore
Working Model:  Work from Office - 5 Days per Week
Entity:  Snapmint Credit Advisory Private Limited

What You Own
Deliver dedicated VIP and executive IT support with high responsiveness, discretion, SLA adherence, and end-to-end ownership of critical IT requirements.
Manage Windows, macOS, and Linux endpoints through Jump Cloud MDM, ensuring policy enforcement, patching, endpoint hardening, compliance, and secure access.
Administer endpoint security solutions including Kaspersky Antivirus and Safetica DLP, while monitoring security, patching, and compliance dashboards.
Own IT asset lifecycle management from procurement through decommissioning, including inventory accuracy, physical verification, reconciliation, tagging, disposal, audits, and asset recovery.
Manage end-to-end user onboarding and offboarding, including device allocation, access provisioning, asset recovery, and timely deprovisioning.
Provide L1/L2 desktop support and resolve complex hardware, software, network, email, VPN, and access issues, while driving root-cause analysis and permanent fixes for recurring problems.
Manage software deployment, licensing, renewals, compliance reporting, IT procurement, hardware refresh cycles, and vendor/OEM coordination.
Support leadership meetings, conferences, town halls, and video calls by managing conference room and AV infrastructure and ensuring pre-meeting readiness.
Drive IT service improvement through SLA/KPI tracking, Problem and Change Management, SOP development, mentoring junior engineers, and escalation ownership.
Maintain IT documentation and support security, data protection, compliance, and audit requirements across assigned locations.
What You Bring
Bachelor's degree in computer science, IT, or a related field with 4–6 years of IT support or asset management experience.
Hands-on experience with Jump Cloud MDM, Kaspersky Antivirus, Safetica DLP, endpoint security, patch management, device compliance, endpoint hardening, and access control.
Proven VIP/executive support experience with strong professionalism, discretion, responsiveness, and stakeholder management.
Strong L1/L2 troubleshooting experience across Windows, macOS, Linux, and common business applications.

Experience with Jira or Manage Engine Service Desk, including SLA management, reporting, ticket ownership, and process improvement.
Working knowledge of LAN, Wi-Fi, IP, VPN, firewall, Active Directory, identity management, and ITIL processes including Incident, Problem, Change, and Asset Management.

Experience with software license management, IT procurement, vendor coordination, OEM management, and negotiation.
Demonstrated ability to own escalations, resolve complex or recurring issues independently, perform root-cause analysis, and mentor junior IT engineers.
Strong analytical, troubleshooting, communication, documentation, and multitasking skills.
Good to Have

Experience with Sophos Firewall, vulnerability…