Technical Support Specialist

Location: Rājkot

Company Description  UQuick Technologies India Limited is a growing technology company focused on delivering reliable IT and software solutions to a diverse range of clients. The organization values innovation, high-quality service, and practical problem-solving to support business operations and end users. Team members are encouraged to contribute ideas, collaborate across functions, and continuously improve technical and customer-facing processes. Working at UQuick Technologies India Limited offers opportunities to build strong technical skills, interact with a variety of customers, and support impactful technology initiatives.

Role Description  This is a full-time, on-site Technical Support Specialist role based in Rajkot. The role involves providing timely technical assistance to users, diagnosing and resolving hardware, software, and network issues, and documenting solutions in a clear and structured manner. The Technical Support Specialist will respond to support tickets, phone calls, and in-person requests, guiding users through step-by-step solutions and escalating complex issues when needed.

Daily work includes monitoring system performance, performing basic maintenance tasks, and collaborating with other technical teams to prevent recurring problems. The role also focuses on maintaining high levels of customer satisfaction by communicating clearly, setting realistic expectations, and following up to ensure issues are fully resolved.
Qualifications

Candidates should possess strong Technical Support and Troubleshooting skills for hardware, software, and basic network issues.
Candidates should possess solid Analytical Skills to diagnose problems, interpret logs, and identify root causes.
Candidates should possess Customer Support and Customer Satisfaction skills to handle inquiries, manage expectations, and build positive user relationships.
Candidates should possess clear written and verbal communication skills and the ability to explain technical information in simple terms.
Candidates should possess familiarity with ticketing systems, remote support tools, and standard operating systems (Windows, macOS, or Linux).
Candidates should possess the ability to prioritize tasks, work in a fast-paced environment, and collaborate effectively with cross-functional teams.
A diploma or degree in Computer Science, Information Technology, or a related field, or equivalent practical experience, is beneficial.
Previous experience in a helpdesk, IT support, or customer service environment is an advantage.