Network & EUC Engineer

Location: Saket (South Delhi)

Position:  Network & EUC Engineer

Experience:

5+ Years
Role:  Managed IT Services / Infrastructure Support

Employment Type:

Full-time (1 year contract – Renewable)

Location:

Onsite - UAE

Job Summary
We are looking for an experienced  Network & EUC Engineer  to manage, maintain, and troubleshoot enterprise network infrastructure and end-user computing environments. The candidate will be responsible for ensuring high availability, security, performance, and SLA-driven support across network and EUC services.

Key Responsibilities
Manage and troubleshoot  LAN/WAN infrastructure , routing, switching, and network connectivity.
Configure, monitor, and troubleshoot  Fortinet firewalls , security policies, NAT, and VPN solutions.
Manage  Aruba switches and Wi-Fi infrastructure , including configuration, troubleshooting, and performance optimization.
Support  site-to-site and remote-access VPNs  and resolve connectivity/security issues.
Provide  L2/L3 desk-side and end-user support  for desktops, laptops, peripherals, operating systems, and network-related issues.
Administer  Microsoft Intune-managed devices , including device enrollment, configuration profiles, compliance policies, application deployment, and troubleshooting.
Handle incidents, service requests, and changes in accordance with defined  SLAs and ITIL processes .
Perform problem management,  root-cause analysis , and preventive actions for recurring issues.
Monitor infrastructure health and proactively identify potential network and endpoint issues.
Maintain accurate network diagrams, configurations, asset records, and technical documentation.
Coordinate with vendors, OEMs, and internal teams for escalations and infrastructure changes.
Ensure adherence to  IT security, access control, change management, and operational standards .

Required Technical Skills
Strong hands-on experience with  LAN/WAN, TCP/IP, DNS, DHCP, VLANs, routing, switching, and network troubleshooting .
Good experience with  Fortinet firewalls and VPN technologies .
Hands-on experience with  Aruba switching and wireless solutions .
Working knowledge of  Microsoft Intune, Entra /Azure AD, Windows endpoint management, and Microsoft 365 .
Strong understanding of desktop/end-user support and enterprise IT infrastructure.
Experience working in a  24x7 or SLA-driven Managed Services environment  is preferred.
Good knowledge of ITIL-based incident, problem, and change management processes.

Certifications

Required:

Fortinet  NSE 4
Aruba  ACMA / ACSA
Cisco  CCNA
Microsoft  MD-102  – added advantage

Key Competencies
Strong analytical and troubleshooting skills.
Ability to work independently and manage multiple priorities.
Good customer-facing and communication skills.
Strong documentation and reporting skills.
Ability to work effectively with internal teams, customers, and technology vendors.

Interested candidates may send their resume to