More jobs:
Global Service desk/Technical support; Voice Process
Job in
560001, Vasanthanagar, Karnataka, India
Listed on 2026-09-03
Listing for:
7-Eleven Global Solution Center – India
Full Time
position Listed on 2026-09-03
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support -
Customer Service/HelpDesk
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Location: Vasanthanagar
Job Title:
Specialist - TSC
Location:
Bangalore
Experience:
1 to 5 years in Global Service Desk
Role
Purpose:
Provide high-quality Technical support via voice, chat, and email channels to customers/internal stakeholders. Ensure quick resolution, excellent communication, and a positive service experience.
Key Responsibilities:
• Handle inbound/outbound calls, chat, and email queries with professionalism and empathy.
• Understand and resolve customer issues within defined SLAs.
• Escalate complex issues to senior specialists/team leads when needed.
• Document interactions accurately in the CRM system.
• Meet KPIs: first contact resolution, response time, quality score, and CSAT.
• Adhere to shift schedules, especially during US business hours (night shift).
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