Implementation Specialist

Location: Sabarmati

About the Role – Implementation Specialist

As an  Implementation Specialist , you will be responsible for managing end-to-end implementation of our GST products. The role involves understanding client requirements, coordinating product configuration and integrations, conducting product demonstrations, and training, and ensuring successful implementation and post-go-live support.

Key Responsibilities
Manage end-to-end implementation of GST products.
Understand client requirements and coordinate product configuration and deployment.
Support ERP/API integrations in collaboration with internal technical teams.
Conduct product demonstrations, user training, and post-implementation support.
Guide clients on GST compliance and return filing processes.
Coordinate with Product, Engineering, Finance, and Compliance teams.
Track project timelines, documentation, risks, and client issues.
Act as a key point of contact for clients throughout the implementation lifecycle.
Ensure a high level of customer satisfaction and successful project delivery.
Visit client locations as required.

Key Skills & Experience
Strong client-facing and communication skills.
Hands-on experience in  GST return filing and/or indirect taxation .
Understanding of  APIs, ERP integrations, or software implementation .
Strong analytical and problem-solving abilities.
Ability to manage multiple stakeholders and projects effectively.
Customer-focused approach with strong ownership and execution skills.
Willingness to travel as required.