BPM Administrator

Location: Noida Sector 27

Job Description – BPM Administrator

Position:  BPM Administrator
Experience : 7+ Years
Vacancies : 1
Location :
Noida

Employment Type

:
Full-time

Role Summary

We are looking for an experienced IBM BPM/BAW Administrator responsible for the administration, operations, maintenance, and support of IBM Business Process Management (BPM) / Business Automation Workflow (BAW) platforms. The candidate will be responsible for ensuring high availability, performance, security, and reliability of the BPM/BAW environment in a 24×7 production support setup.

Key Responsibilities

Provide 24×7 Operations & Maintenance (O&M) support for IBM BPM/BAW environments.
Perform day-to-day administration, configuration, monitoring, and maintenance of BPM/BAW platforms.
Carry out patching, upgrades, fixes, and version upgrades in accordance with approved change-management procedures.
Monitor system health, capacity, availability, and performance, and perform performance tuning and optimization as required.
Troubleshoot and resolve L1/L2/L3 incidents and technical issues related to IBM BPM/BAW infrastructure and application environments.
Analyze recurring issues and implement appropriate root-cause analysis (RCA) and corrective actions.
Coordinate with the IBM/OEM support team for complex technical issues and raise/manage PMRs (Problem Management Records).
Support Data Center (DC) and Disaster Recovery (DR) operations and ensure readiness of the DR environment.
Participate in and execute DR drills, testing, and planned switchovers/failovers.
Ensure compliance with defined SLAs, operational procedures, security requirements, and change-management processes.
Maintain technical documentation, operational procedures, configuration records, incident reports, and other required documentation.
Prepare and maintain periodic operational and performance reports for stakeholders.
Coordinate with application, infrastructure, database, network, security, and OEM teams for issue resolution and planned activities.
Perform knowledge transfer (KT) to other team members and maintain updated operational knowledge.
Ensure adherence to organizational policies, IT service-management processes, and best practices.

Required Qualifications

BE/B.Tech/MCA or equivalent qualification in:

Computer Science / IT
Electronics & Communication
Electronics
Other relevant engineering/technology discipline
Degree must be from a Government-recognized university/institute.
7+ years of relevant experience in IBM BPM/BAW administration and production support.
Strong hands-on experience in IBM BPM / IBM BAW platform administration.
Experience working in a 24×7 O&M / production support environment.

Key Skills

Mandatory:

IBM BPM / IBM BAW Administration
Production Support & O&M
Installation, configuration and administration
Patching and upgrades
Performance monitoring and tuning
Incident and problem management
PMR management with IBM/OEM
DC/DR operations
DR drills and switchover/failover
SLA management
Technical documentation and reporting

Good to Have:

ITIL/service-management process knowledge

Experience with enterprise-scale BPM/BAW environments
Experience coordinating with multiple infrastructure and application teams
Strong troubleshooting, analytical, and communication skills

Interested person can drop their resume at