Technical Solutions Consultant

Location: Kannur

About Simu Phish
Simu Phish is an AI-driven Human Risk Management and Phishing Simulation platform built to help organizations strengthen their human firewall through realistic simulations, gamified awareness, and data-driven insights. We empower employees to become the strongest defense against cyber threats.

About the Role
We are looking for a highly technical, client-facing professional who can serve as the bridge between our customers, leadership team, and engineering.
This role is much more than pre-sales or solution architecture. You will represent the company in technical discussions, communicate with enterprise clients, handle critical customer conversations, prepare technical proposals, respond to RFPs, and ensure customer expectations are managed professionally without over committing.
You will work directly with the Founder and VP of Engineering and become one of the primary technical representatives of the organization.
If you enjoy solving business problems through technology while building strong customer relationships, this role is for you.
Work Mode:
On-site in Dhanbad, Jharkhand during training (3 months), transitioning to remote post-training.

Key Responsibilities
Client Engagement

* Represent the company during enterprise customer meetings.

* Lead technical discovery sessions and solution discussions.

* Understand customer pain points and recommend appropriate solutions.

* Build long-term relationships with enterprise customers.

* Handle technical escalations with professionalism and confidence.

* Act as the technical spokesperson for the organization whenever required.

Solution Consulting

* Understand customer infrastructure and security requirements.

* Design high-level technical solutions.

* Explain complex technical concepts in a simple and business-friendly manner.

* Collaborate with Engineering to validate solution feasibility.

* Assist customers during solution evaluation and implementation planning.

Technical Documentation
Own and prepare documentation including:

* RFP Responses

* RFI Responses

* RFQ Responses

* Technical Proposals

* Solution Architecture Documents

* Scope of Work (SOW)

* High-Level Design (HLD)

* Technical Presentations

* Commercial Technical Documents

* Customer Requirement Documents
Ensure documentation is technically accurate while being commercially appropriate.

Strategic Communication

* Communicate clearly without creating unnecessary technical or commercial commitments.

* Frame responses professionally while protecting company interests.

* Review customer communications before submission when required.

* Support leadership in handling sensitive customer conversations.

* Translate business requirements into engineering-ready documentation.

Internal Collaboration

* Work closely with the Founder on strategic customer engagements.

* Partner with the VP of Engineering on technical planning.

* Coordinate with Product, Engineering, Customer Success, and Sales.

* Ensure customer expectations align with actual product capabilities and roadmap.

Required Skills
Technical

* Strong understanding of SaaS products.

* Knowledge of Cyber Security concepts (preferred).

* API integrations.

* Authentication protocols (OAuth, SAML, SSO).

* Cloud platforms.

* Basic networking concepts.

* Enterprise software architecture.

* Ability to understand technical diagrams and workflows.

Communication

* Excellent spoken English.

* Exceptional written English.

* Strong presentation skills.

* Executive-level communication.

* Proposal writing.

* Documentation expertise.

* Negotiation support.

* Ability to communicate with both technical and non-technical stakeholders.

Soft Skills

* Strong business acumen.

* High emotional intelligence.

* Excellent listening skills.

* Calm under pressure.

* Strategic thinking.

* Customer-first mindset.

* Problem-solving attitude.

* Ownership mentality.

* Professional judgment.

* Ability to influence without over promising.

Preferred Experience

* 3-6 years in one or more of the following:

* Solution Consulting

* Technical Consulting

* Enterprise Pre-Sales

* Customer Success (Enterprise)

* Technical Account Management

* Solution Architecture

* Experience working with enterprise customers.

* Experience responding to RFPs and technical proposals.

* Experience presenting to CXOs and senior stakeholders.

Success Metrics

* Customer satisfaction during technical engagements.

* RFP win rate.

* Quality and turnaround time of technical documentation.

* Successful handling of customer escalations.

* Accuracy of solution recommendations.

* Internal stakeholder feedback.

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