ServiceNow CMDB Discovery
Job in
560001, Vasanthanagar, Karnataka, India
Listed on 2026-09-27
Listing for:
Tata Consultancy Services
Full Time
position Listed on 2026-09-27
Job specializations:
-
IT/Tech
Systems Administrator, Cloud Computing: Infrastructure & Operations
Job Description & How to Apply Below
Role: Service Now CMDB Discovery
Location:
Kochi, Bengaluru, Pune, Kolkata, Chennai
Exp: 5-10 yrs
Mode of interview : virtual
Must Have
Skills:
Service Now CMDB
Strong understanding of CI classes, relationships, identification and reconciliation, data certification, lifecycle controls and CMDB Health concepts.
Service Now Discovery
Hands-on experience with horizontal Discovery, schedules, credentials, MID Servers, patterns, classification and troubleshooting.
Platform Configuration
Practical ability to configure forms, lists, business rules, client scripts, UI policies, flows, import sets and transform maps where needed for CMDB operations.
Infrastructure Fundamentals
Working knowledge of Windows, Linux/Unix, networking, databases, web servers, virtualization and cloud concepts sufficient to troubleshoot discovery.
Scripting & Integration
Working knowledge of JavaScript, REST/SOAP APIs, data imports and integration concepts relevant to Service Now.
Data Quality & Governance
Ability to analyse completeness, compliance and correctness issues, identify root causes and coordinate remediation.
Troubleshooting
Strong log analysis, systematic problem isolation and root-cause analysis across Service Now, MID Server and target infrastructure layers.
Key Responsibilities
Own day-to-day administration, configuration and enhancement of Service Now CMDB and Discovery capabilities.
Configure and maintain Discovery schedules, credentials, MID Servers, patterns, probes, sensors and related platform components.
Monitor Discovery execution, investigate errors and resolve issues involving access, connectivity, credentials, firewalls, patterns and classification.
Manage CI classes, attributes, relationships, identification rules and reconciliation behavior in line with the agreed CMDB model.
Partner with infrastructure and application teams to onboard new technologies, environments and data sources into the CMDB.
Improve CMDB data quality through health dashboards, exception analysis, duplicate reduction, stale CI remediation and ownership follow-up.
Support alignment of CMDB structures with the Common Service Data Model and organizational service-management requirements.
Develop and maintain reports, dashboards and operational metrics covering Discovery performance and CMDB health.
Plan, test and deploy platform changes through controlled development, test and production promotion processes.
Create and maintain technical designs, support procedures, runbooks, knowledge articles and configuration records.
Provide technical guidance during incidents, problems, changes, audits and service-impact analysis where CI data is required.
Collaborate with Service Now developers, administrators, architects and process owners to ensure scalable and supportable solutions.
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