Information Technology Engineer

Location: Vasanthanagar

Role: IT & Network Support Engineer

Location:

Bangalore, India
Department:  Information Technology (IT)

Experience:

3–6 Years
About Styli Marketplace
Launched in 2019 by Landmark Group, Styli Marketplace is the first e-commerce venture of the group, quickly becoming a leading online destination for fashion and lifestyle across the GCC, including Saudi Arabia, the UAE, Kuwait, Bahrain, and beyond. Styli connects global sellers and creators with millions of fashion-forward customers, offering the latest trends, exceptional value, and convenient services like same-day to 48-hour delivery and flexible payment options.

Our mission is to make style accessible, aspirational, and exciting for all, backed by a passionate team fostering a culture of creativity and innovation. At Styli, we aim to revolutionize fashion retail and bring unique experiences to our customers.

Role Overview
We are looking for a proactive and service-oriented  IT Support & Network Support Engineer  to join our IT team in Dubai. You will be the first point of contact for end-user technology needs and the hands-on owner of our office IT and network infrastructure. This role blends day-to-day user support with infrastructure and network device administration, Google Workspace (GWS) management, and the resolution of a broad range of IT service requests.

You will keep our people productive, our office connected, and our systems secure and reliable.
What You'll Do
End-User Support & Service Desk
Act as the  first point of contact  for end-user IT queries — triaging, troubleshooting, and resolving incidents and service requests across hardware, software, and connectivity.
Provide  desktop, laptop, and peripheral support  across Windows and MacOS, including setup, imaging, configuration, and ongoing troubleshooting.
Manage the  IT ticketing queue  — log, prioritise, track, and close requests within agreed SLAs, with clear and timely user communication.
Handle  employee onboarding and offboarding  — device provisioning, account creation, access setup, and clean deprovisioning.
Create and maintain  knowledge-base articles, FAQs, and how-to guides  to enable self-service and reduce repeat tickets.
Office IT Infrastructure
Own and maintain the  office IT environment  — workstations, printers, conference room AV, and shared peripherals — ensuring high availability.
Manage and monitor  on-premise infrastructure  such as local servers, NAS, UPS, and endpoint management tooling.
Maintain an accurate  IT asset inventory  — tracking hardware, software licenses, and lifecycle from procurement to retirement.
Ensure  endpoint security and compliance  — patching, antivirus/EDR, disk encryption, and device management (MDM).
Coordinate  meeting-room and collaboration technology  (video conferencing, displays, and audio) for a seamless workplace experience.
Network & Network Device Support
Configure, maintain, and troubleshoot  network devices  — routers, switches, firewalls, and wireless access points (Wi-Fi).
Monitor  LAN/WAN, VLANs, and internet links , proactively identifying and resolving connectivity, latency, and bandwidth issues.
Support and troubleshoot  VPN access  and secure remote connectivity for staff.
Liaise with  ISPs and network vendors  to manage circuits, escalations, and outages, ensuring minimal downtime.
Maintain  network documentation, diagrams, and configuration backups  for all critical devices.
Google Workspace (GWS) Administration
Administer  Google Workspace  — user and group management, organizational units, email routing, and shared drives.
Configure and enforce  security and access policies  — 2-Step Verification, SSO, mobile device management, and DLP rules.
Manage  licensing, provisioning, and deprovisioning  of GWS accounts in line with…