Application Support Analyst

Location: Vadodara H.O

ARCHER Systems is a leading technology enabled legal services company that provides pre-settlement and post settlement administration services for single event, mass tort, and class action cases with the goal of helping claimants access their settlement proceeds more efficiently and quickly. The company plans to continue leveraging technology and top tier talent to enhance customer service and offer new product lines and services.

ARCHER’s core offering is post-settlement Healthcare Lien Resolution Administration and QSF (Qualified Settlement Fund) Administration and payments processing for multi-claimant (mass tort and class action) litigation. Other services include claims administration, single event lien resolution, probate and bankruptcy coordination, release administration, medical records review, and plaintiff fact sheet and other intake/census preparation and management. ARCHER enables law firms to focus on their litigation while ensuring that critical pre-settlement and post-settlement administration documents, services, business analytics and reporting are handled efficiently and effectively.

Position Summary:

We are looking for a motivated and detail-oriented Application Support Analyst to join our IT team. The ideal candidate will have hands-on experience supporting Net Suite applications, including exposure to Net Suite System Access Requests (NSAR), and a strong customer-focused mindset. This role requires the ability to provide effective second-line support, collaborate with cross-functional teams, and continuously enhance system performance and user experience.

The candidate should demonstrate a strong willingness to learn new tools independently and be adaptable to working with platforms such as Case Locker and Ragic. Exposure to AI tools and an interest in leveraging them for automation and efficiency improvements will be highly valued. The role involves close interaction with global stakeholders and requires flexibility to work in US shifts as part of a 24x7 support model.

Job Responsibilities:

• Provide Level 2 support for Net Suite and Net Suite Account Reconciliation (NSAR), ensuring timely resolution of user-reported issues.

• Manage and support NSAR access requests, including user provisioning, governance, feature enhancements, and issue resolution.

• Collaborate with end users to understand, document, and resolve application-related issues.

• Troubleshoot technical issues across Net Suite, NSAR, and integrated systems, performing root cause analysis to prevent recurrence.

• Work closely with development teams to investigate and resolve complex defects and system issues.

• Conduct user training sessions to improve application adoption and effective system utilization.

• Create and maintain documentation, including Standard Operating Procedures (SOPs), user guides, and knowledge base articles.

• Support the adoption, administration, and ongoing use of business applications such as Case Locker and Ragic.

• Collaborate with cross-functional teams to ensure seamless integrations between Salesforce, Net Suite, Ragic, Case Locker, and Docu Sign.

• Demonstrate a willingness to learn and support additional business applications beyond Net Suite to meet evolving business needs.

• Adhere to Change Management Board (CMB) procedures and organizational policies for production deployments and system changes.

• Analyze and manipulate complex datasets using Microsoft Excel to support operational and business requirements.

• Assist with system upgrades, enhancements, testing, and integration initiatives.

• Monitor application performance and proactively identify and address potential issues.

• Generate reports and analyze trends to identify recurring problems and implement preventive…