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Product Analyst
Job in
390001, Vadodara H.O, Gujarat, India
Listed on 2026-09-28
Listing for:
Exxat
Full Time
position Listed on 2026-09-28
Job specializations:
-
IT/Tech
Technical Support, HelpDesk/Support, IT Support
Job Description & How to Apply Below
About the Company
Product Analyst
– Job Description The role requires an individual who takes ownership to resolve customer issues and responds appropriately.
About the Role
The role requires an individual who takes ownership to resolve customer issues and responds appropriately.
Responsibilities
Resolving tickets received from clients within defined SLA
Coordinate with developers for the issues received in tickets to fix it for clients
Follow up with other teams on the issues which require code change and inform the clients accordingly
Coordinate with US team to get input on tickets
Regularly reviews incidents logged
Uses technical understanding to question and resolve issues raised by clients
Ensures all calls logged are clearly written so that any team member can understand the issue
Takes day to day responsibility for resolving issues through CRM tool
Understands and executes against agreed processes for implementing fixes/changes
Provides regular client and internal communication on assigned activity and incidents - highlighting any issues that might impact delivery in the defined timescales to Team Leader/Support Manager
Escalates to Team Leader/Support Manager when there are resource conflicts, or when SLA's are at risk of not being met
Qualifications
Experience on Oracle or Microsoft SQL server database - Certification preferred but not must
Client interaction exposure
Good communication skills, Verbal and Written both, is a MUST
Please note that this role works on a rotational / US shifts and weekend shifts (Rotational)
Required Skills
0-1 year of experience
Only candidates who can join immediately will be preferred.
Able to share ideas with the team and self-confident
Go-getter and solution-oriented personality
Very quick learner and keen to learn new things
Preferred Skills
A continual desire to go above and beyond to resolve customer issues within SLAs and suggest more efficient and effective ways of working
Willing to work in a fast paced, dynamic environment
Ability to communicate both internally and externally
Ability to multi-task, work under pressure and to tight deadlines
Positive ‘can-do’ attitude, team player
Efficient and Proactive
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