DWP Solution Consultant

Location: Vasanthanagar

JOB PURPOSE
The DWP Solution Consultant is a technical presales and solutioning specialist who designs winning, deliverable, and commercially viable solutions across Teceze's Digital Workplace (DWP) portfolio, delivered under the ONEWORK™ experience-led operating model. The role sits at the intersection of Sales, Delivery, and the Centre of Excellence (COE) — translating client requirements into differentiated solution designs across Intelligent Service Desk, Endpoint Engineering & Modern Management, Digital Experience (DEX) & Proactive Operations, AI & Intelligent Automation, M365/Teams & Copilot, Field & Deskside Services, Device Lifecycle & Depot Services, Smart Workplace & AV, and Workplace Security & Compliance.

The Solution Consultant plays a critical role in RFP/RFI responses, client workshops, solution architecture, effort estimation and pricing, and in building reusable IP that strengthens Teceze's competitive position in the DWP market.

KEY RESPONSIBILITIES
1. Presales & Solution Design
Partner with Sales to qualify opportunities and understand client pain points, current-state environment, and desired business/experience outcomes.
Design end-to-end DWP solutions spanning one or more sub-towers (Service Desk, Endpoint/UEM, DEX/AIOps, AI & Automation, Collaboration, Field Services, Device Lifecycle, Smart Workplace/AV, Security) tailored to client needs.
Lead or contribute to RFP/RFI/RFQ responses — solution narrative, service descriptions, org design, transition approach, staffing plans, and technology architecture.
Develop solution architecture and technical diagrams articulating the ONEWORK™ operating model — shared data, integration, governance, knowledge, and AI orchestration across the client's environment.
Build and deliver compelling client-facing presentations, solution demonstrations, and proofs of concept (POCs) / proofs of value (POVs).
Represent Teceze in client workshops, discovery sessions, and due-diligence calls, acting as the credible technical voice of the DWP practice.
2. Commercial & Effort Estimation
Develop effort estimation, staffing pyramids, and delivery models (dedicated pods vs. shared pools, onshore/nearshore/offshore, follow-the-sun) for proposed solutions.
Work with Sales and Finance to build costing and pricing models across commercial constructs — per-user, per-device, per-ticket, managed service, and outcome-based pricing.
Support commercial negotiations by clarifying solution scope, assumptions, dependencies, and pricing rationale to clients and internal stakeholders.
Ensure proposed solutions meet target gross margin and deliverability thresholds before submission, escalating risks to the Practice Head where needed.
3. Technical Leadership & Centre of Excellence (COE) Contribution
Stay current on the DWP platform ecosystem (Service Now, Microsoft Intune/Autopilot, Nexthink/1E, Azure OpenAI/Copilot Studio, UiPath/Power Automate, Entra /Defender, Blancco, and similar) and emerging trends in AI-first, experience-led workplace services.
Contribute to the DWP Centre of Excellence (COE) by building reusable solution accelerators, reference architectures, estimation models, and demo assets.
Champion innovation and differentiation — conversational AI, agentic automation, self-heal AIOps, Copilot readiness/adoption, and governed/responsible AI practices — in every solution design.
Ensure all proposed solutions align with XLA + SLA governance, ITIL 4 process design, persona-based service design, and shift-left economics.
Mentor junior presales/solutions team members and support their technical and commercial upskilling.
4. Transition & Delivery Enablement
Support a smooth handover from Sales/Solutioning into Transition and Service Delivery, ensuring the solution as…