Product Support Engineer

Position: Product Support Engineer 2
Location: Vasanthanagar

About Groww

We are a passionate group of people focused on making financial services accessible to every Indian through a multi-product platform. Each day, we help millions of customers take charge of their financial journey. Customer obsession is in our DNA. Every product, every design, every algorithm down to the tiniest detail is executed keeping the customers’ needs and convenience in mind. Our people are our greatest strength.

Everyone at Groww is driven by ownership, customer-centricity, integrity and the passion to constantly challenge the status quo.
Are you as passionate about defying conventions and creating something extraordinary as we are? Let’s chat.

Our Vision
Every individual deserves the knowledge, tools, and confidence to make informed financial decisions. At Groww, we are making sure every Indian feels empowered to do so through a cutting-edge multi-product platform offering a variety of financial services. Our long-term vision is to become the trusted financial partner for millions of Indians.

Our Values
Our culture enables us to be what we are — India’s fastest-growing financial services company. Everyone at Groww enjoys the autonomy and flexibility to bring their best work to the table, as well as craft a promising career for themselves. The values that form our foundation are:
Radical customer centricity
Ownership-driven culture
Keeping everything simple
Long-term thinking
Complete transparency

What you’ll do
Develop a deep understanding of internal application behavior and tech operations across data centers and applications
Analyze problems, diagnose and fix bugs of low complexity when appropriate.
Work with developers to identify and resolve more complicated problems
Address urgent issues quickly, work within and measure against customer SLAs
Adapt installer, shell scripts and perl scripts and aggressively automate manual tasks through scripting.
Provide feedback from customer/ users to the team. Finding recurring issues, problem solve and get it fixed.
Maintain on-going record of problem analysis and resolution activity in an oncall tracking system.
Proactively monitors production and non-production environments and applications
Develop smaller complexity features and utilities in existing system components to enhance productivity.

What are we looking for :
Good exposure to MySQL and writing SQL queries
Automation scripting:
More advanced tools preferred;
Ex:
Python, Shell.
A prior experience in production support.
Understanding of linux/unix basic commands and job scheduling (cron)
Good to have prior programming experience;
Java preferred
Good written and oral communication skills

Experience:

3+ Years