Technical Writer

Location: Kochi H.O

Technical Writer – Mad Cap Flare

Experience:

4–6 years
Maximum CTC:  ₹9 LPA

Location:

Kochi / Open to relocation

Employment Type:

Full-time

Job Summary
We are looking for an experienced  Technical Writer  with strong hands-on expertise in  Mad Cap Flare  and product documentation. The ideal candidate should be able to understand complex software/product functionalities and convert them into clear, structured, and user-friendly documentation.
The candidate will work closely with  Product Managers, Developers, SMEs, QA and other stakeholders  to create and maintain high-quality technical content for enterprise/SaaS products.

Key Responsibilities
Create, maintain and update  user guides, administrator guides, online help, release notes, SOPs and knowledge base articles .
Develop and publish documentation using  Mad Cap Flare .
Create structured, reusable and well-organized technical content.
Work with developers, product managers and SMEs to understand product functionality and documentation requirements.
Convert complex technical concepts and workflows into clear and easy-to-understand documentation.
Create and maintain  online help systems and product documentation .
Prepare documentation for product releases and feature enhancements.
Develop  API/integration documentation  where required.
Create process flows, screenshots, diagrams and other visual documentation using tools such as  Snagit, Visio or similar tools .
Follow documentation standards, templates, style guides and content governance processes.
Perform content reviews, proofreading, quality checks and publication readiness checks.
Maintain documentation repositories and knowledge bases.
Collaborate with cross-functional teams in an  Agile/Scrum environment .
Ensure documentation is accurate, consistent, current and aligned with product releases.
Required Skills
4–6 years of experience in Technical Writing / Product Documentation .
Strong hands-on experience with  Mad Cap Flare .
Experience creating  software/product documentation  for SaaS or enterprise applications.
Strong experience with:
User Guides
Administrator Guides
Online Help
Release Notes
SOPs
Knowledge Base Articles
Process Documentation
Good understanding of  HTML, XML and Markdown .

Experience with  Information Architecture / structured documentation .
Strong written and verbal communication skills.
Ability to work with developers, SMEs and product teams.

Experience with documentation/project collaboration tools such as  Jira, Confluence or Azure Dev Ops .
Good understanding of  Agile/Scrum and software development lifecycle .
Ability to create screenshots, process flows and technical diagrams.