Service ITOM, CMDB

Position: Service Now ITOM, CMDB
Location: Vasanthanagar

Greetings !!

One of our client TOP MNC looking for  Servicenow CMDB & ITOM

Role:
Service Now ITOM, CMDB

Experience:

8+ & 12+ Years

Location:

Bangalore, Noida, Gurgaon, Pune, Mumbai, Hyderabad - Hybrid 3 days in a Week WFO
Immediate Joiners Only
Excellent Communication Skills

Note:

We only need candidates who can attend the F2F discussion at any of our client locations.

JD:

• Lead the CMDB upliftment programme — owning CI class model design, CI relationship mapping, and the end-to-end population strategy across domains

• Design and implement manual CSV import process for Digital application CIs — defining import templates, field mapping and Transform Map configuration

• Configure and validate Service Graph Connectors: — ensuring accurate CI discovery and store hierarchy population

• Design the store hierarchy and validate API integration for Asset reference data

• Define CMDB data quality rules — master join key, duplicate CI prevention, device retirement process, firmware/OS currency — and implement enforcement via Transform Map validation

• Establish CMDB completeness reporting using Platform Analytics and define completeness KPIs

Skills & Experience Required

• 6–9 years of Service Now experience with at least 3 years focused on ITOM, CMDB and Service Asset & Configuration Management (SACM)

• Proven hands-on experience with Service Now Discovery, Service Mapping and CMDB 360 (multisource)

• Experience configuring Service Graph Connectors

• Strong understanding of CMDB CI class model, CI relationships and the Common Service Data Model (CSDM)

• Experience with Hardware Asset Management (HAMPRO) or IT Asset Management (ITAM) in Service Now

• Proficient in Service Now Transform Maps, Import Sets and data normalisation techniques

• Service Now Flow Designer and scripting (JavaScript / Glide API) for workflow automation

• Experience leading a team of 2–4 developers and providing technical mentorship

• Ability to produce clear technical documentation for Confluence

Desirable

• Service Now Certified Implementation Specialist — ITOM or ITSM

• Experience with integrations of CMDB with 3 rd party systems such as MDM Platforms, End Point Management, Network device management, etc

• Experience with ITOM AIOps Professional or Event Management implementation

• Understanding of HAMPRO integration with Event Management for incident enrichment

• Knowledge of ITIL v4 — particularly Service Asset & Configuration Management practices