Senior Network​/Systems Administration Analyst

Location: Vasanthanagar

Epsilon
About Business Unit:

At the core of all that Epsilon does is a team that sets the foundation of our IT infrastructure. The team drives innovation and efficiency through pioneering technology across Epsilon's platforms and business verticals. From being the first point of contact for infrastructure needs to final deployment, the team provides end-to-end solutions for our client-facing platforms. ETS supports all aspects of revenue-generating platforms for Epsilon and sets the architectural direction for our enterprise deployments.

By adopting the newest technologies, such as Cloud, Automation, and Artificial Intelligence, the team is at the front of redefining our digital business and capturing new opportunities.

How You’ll Make an Impact:

As a Senior Network Administrator, you'll play a critical role in maintaining and supporting Epsilon's global network infrastructure by ensuring the availability, stability, and performance of our production network environments across multiple datacenters and cloud platforms. You'll be part of a passionate team of network professionals responsible for the operational support of complex network technologies, using your expertise in routing, switching, load balancing, network security, and cloud networking to provide world-class 24x7x365 operational support.
Your work will directly influence the reliability and operational excellence of our internal and edge Internet/peering infrastructure. You'll collaborate closely with Network Engineering, Network Delivery, Security, Cloud Engineering, vendors, and business partners to ensure services are delivered consistently while maintaining operational standards and protocols.
If you're a detail oriented network professional eager to grow and make a meaningful impact in a dynamic, service-based enterprise environment, we'd love to connect with you.

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Responsibilities

Provide advanced operational support for network services, tools, and infrastructure across on-premises and cloud environments.
Perform incident response, troubleshooting, and root cause analysis for complex network issues across LAN, WAN, Cloud, Internet, and routing technologies.
Serve as a technical escalation point for Network Operations and provide leadership during major incidents and service disruptions.
Monitor and maintain network availability, performance, and capacity across production environments using enterprise monitoring platforms and operational dashboards.
Perform configuration management, software upgrades, maintenance activities, and operational changes while adhering to change management processes and operational standards.
Support hybrid and multi-cloud networking technologies using Cisco, Palo Alto, F5, AWS, GCP, and Azure platforms.
Collaborate with Network Engineering and Delivery teams to successfully transition new services and technologies into production support.
Develop and maintain operational runbooks, knowledge articles, and standard operating procedures to improve service reliability and reduce operational risk.
Use automation tools and scripting languages to improve operational efficiencies and reduce manual processes.
Support network monitoring, alerting, and observability platforms to provide proactive identification and remediation of service issues.
Perform vulnerability remediation activities and support security initiatives across network and cloud environments.
Participate in disaster recovery testing, maintenance activities, and operational readiness exercises.
Continuously assess operational processes and find opportunities to improve service delivery through automation, standardization, and best practices.
Collaborate with multi-functional…