Customer Service Representative

Location: Noida Sector 27

Job Title:

Language Interpreter – English + Punjabi
Department:  Customer Support / Language Services

Location:

Sector 98,   Noida
Job Type:  Full-time

Shift:  US Shift (Rotational) PST Time
Joining Date:  10th August, 2026

Job Summary:

We are seeking a skilled and experienced Language Interpreter fluent in English + [Second Language] to join our customer support team. The ideal candidate will have a background in international call center environments, specifically serving U.S. customers. You will be responsible for facilitating verbal communication between English-speaking clients and non-English-speaking customers through real-time interpretation, ensuring clarity, accuracy, and professionalism at all times.

Key Responsibilities:

• Provide real-time, consecutive or simultaneous interpretation between English and Punjabi Language during customer calls.

• Assist U.S. customers in resolving queries, issues, or concerns in a courteous and efficient manner.
• Accurately relay information without adding, omitting, or distorting the meaning.

• Handle confidential and sensitive information with discretion and professionalism.

• Maintain high-quality standards in interpretation, ensuring clarity, tone, and context are preserved.

• Work closely with team leads and QA to continuously improve communication quality and customer satisfaction.

• Adhere to call handling metrics, quality benchmarks, and compliance requirements.

• Stay updated with any cultural nuances, terminology, or client-specific information relevant to interpreting services.

Required Skills &

Qualifications:

• Fluency in English and Punjabi Language – spoken

• Minimum 1-2 years of experience in an international call center, preferably dealing with U.S. customers.