Regional Coordinator

Location: Noida Sector 27

REGIONAL Coordinator
South Region

Location
Noida HQ
Reporting To
Logistics Lead
Qualification
Graduate (any discipline); MBA in Operations/SCM preferred
Experience
4–8 years in Quick Commerce, Hyperlocal or Doorstep Services

THE ROLE
We are hiring a hands-on, data-driven Regional Coordinator to own end-to-end performance across multiple cities and partners within the assigned region. You will be the single point of accountability for SLAs, vendor performance, customer experience, and regional growth.
This is not a coordination role. We want someone who proactively spots problems and finds solutions, drives closures before escalations happen, and takes complete ownership of outcomes.

WHAT YOU'LL OWN
Regional & Central Operations
Own end-to-end operational performance across all assigned cities and states
Coordinate and monitor ground logistics fleet
Act as control tower — monitor order lifecycle from creation to closure daily
Track pending/failed pickups, aging orders, escalations, and exceptions; drive timely resolution
Ensure SLA, TAT, pickup success, and delivery success metrics are consistently met
Drive continuous process improvements to eliminate recurring failures
Vendor & Partner Management
Own relationships with logistics partners, transport vendors, warehouses, and service providers
Drive performance through structured data-backed reviews and action plans
Ensure SLA and contractual compliance; manage escalations with clear ownership and TAT
Conduct regular business reviews; identify gaps and implement corrective actions
Data Analytics & Insights
Analyze operational dashboards to identify trends, root causes, and efficiency gaps
Build and maintain performance scorecards for regions, cities, and vendors
Translate data into actionable recommendations to improve cost, speed, and experience
Technology & Process Excellence
Leverage platforms for visibility and control; champion adoption of new tools and dashboards
Collaborate with Product and Tech teams to identify automation opportunities
Enforce SOP compliance across all operational stakeholders
Field Operations & Governance
Conduct regular field visits to partner locations, warehouses, and hubs
Perform audits; identify operational gaps and implement fixes with accountability
Ensure adherence to safety, quality, and operational standards

WHAT WE'RE LOOKING FOR
Must-Haves
4–8 years in Operations, Quick Commerce, , Hyperlocal, or doorstep services
Proven experience managing multi-city or multi-partner operations
Hands-on vendor and logistics partner management — mandatory
Strong analytical skills; advanced Excel / Google Sheets proficiency
Comfortable with large datasets, dashboards, and operational KPIs
High ownership mindset; bias for action over escalation
Exceptional stakeholder management and negotiation skills
Strong Plus
Experience in startup or high-growth environments
MBA in Operations, Supply Chain, or related field
Background in central operations or control tower functions

PREFERRED BACKGROUNDS
Candidates from these organizations or domains are strongly preferred:
Quick Commerce
Blinkit, Zepto, Swiggy Instamart, Big Basket, Flipkart Minutes
Doorstep Services
Urban Company, Instahelp, Snabbit, Hello Madam,
Hyperlocal Logistics
Porter, Shadowfax, Delhivery, Loadshare, Lets Transport

SUCCESS METRICS (KPIs)

SLA Adherence %
Pickup Success Rate
Order Closure TAT
Customer Escalation TAT
Vendor Performance Score
Cost per Order
Regional Productivity
Customer Satisfaction
Audit Compliance Score