Manager Expense Audit and Customer Success

Location: Prakāshamnagar

Lead and develop a team handling expense report audits and general corporate services (including Travel and Expense) customer support.
Monitor service levels and provide key performance indicator data to leadership.
Review policy violations and coordinate with internal stakeholders, including the Worldwide Compliance & Business Ethics team.
Ensure timely resolution of escalated audit issues and customer inquiries.
Drive the refinement and management of Amgen s corporate services AI assistant.
Collaborate with global partners to standardize processes and implement improvements.
Conduct team training and knowledge workshops.
Basic Qualifications and

Experience:

Bachelor s degree with 5+ years of financial operations (including Travel & Expense administration, Financial Planning & Analysis, Procurement, etc.) experience or in a customer-facing role.
Familiarity with audit or compliance functions in industries practicing GxP or other highly regulated industries.
Experience managing or supervising a team.
Functional

Skills:

Must-Have

Skills:

Deep knowledge of Travel & Expense management technologies (e.g., SAP Concur, Oversight, etc.), processes and policy enforcement.
Customer service oriented and strong ability to demonstrate empathy.
Experience managing ticketing systems (e.g., Service Now).
Good-to-Have

Skills:

Strong data analysis and reporting capabilities.
Ability to identify and suggest improvements to processes.

Soft Skills:

Clear and concise communication skills.
Strong coaching and mentoring skills.
Effective conflict resolution and decision-making skills.