Assistant General Manager-Hospitality Operations

Location: Panjim

Designation:  AGM -  Hospitality Operations | Luxury Villa | Vacation Stay rentals company
Dept.:  Hospitality

Location:

Alibag, Maharashtra

Key Responsibilities:

Overseeing and managing all estate managers and working closely with central team department heads on a daily basis.
Do Recce of new homes directly or with help of team members & do necessary arrangements to get the Villas be ready to get listed on online platform
Responsible for safeguarding the quality of operations both (internal & external audits).
Responsible for legalization, Occupational Health & Safety Act, fire regulations, and other legal requirements.
Oversee the operations functions of all the Villas of the region, as per the Organizational chart.
Hold regular briefings and meetings with all Estate Managers daily, weekly, monthly etc to meet the expected goals
Ensure full compliance to Villas/ Homes of the region’s operating controls, SOP’s, policies, procedures and service standards.
Handling complaints, and oversee the service recovery procedures.
Responsible for the preparation, presentation and subsequent achievement of the Villas annual Operating Budget, and Capital Budget.
Manage on-going profitability of the Villas of region, ensuring revenue and guest satisfaction targets are met and exceeded.
Deliver regional budget goals and set other short and long term strategic goals for the property.
A strong understanding of P&L statements and the ability to react with impactful strategies
Ensure that monthly financial outlooks for Villas, Food & Beverage, Admin & General, Events & Experience etc. on target and accurate.
Prepare a monthly financial reporting for the owners and stake holders.
Draw up plans and budget (revenues, costs, etc.) of the region
Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipments and services.
Act as a final decision maker in hiring a key staffs:
Villa Associates, GRE, HK Supervisors etc.

Key Requirement:

Education:

Any Graduate

Technical

Skills:

Proven experience in Hospitality & Housekeeping
Ability and willingness to train team members to deliver results
Ability to set targets and manage teams to achieve those targets
Excellent written and spoken communication

Personal trails:
Excellent planning and organizational skills
Homeowner & Customer-service orientation
Advanced MS Office especially PowerPoint for building proposals
Softer Elements:
Growth-oriented mindset, Solution-oriented, interested in learning and improving

Reporting to:  Vice President - Hospitality

Direct Report (if any):  7-8 members (And the following team)