Senior Implementation Project Manager - BFSI

Location: Vasanthanagar

Job Title:

Senior Project Manager – Implementation Team - BFSI Domain

Location:

Bengaluru | Full-time | Work From Office
Department:  Implementation Team

About Convin
Convin is building AI that turns customer conversations into measurable business outcomes. Founded by IIT Delhi alumni, Convin develops proprietary AI products that help B2C businesses engage customers across phone calls, Whats App, SMS, and website voice widgets. Convin’s AI products understand customer intent and determine the right channel, timing, message, and next action for every interaction.

Convin helps businesses turn customer interest into qualified leads, booked appointments, renewals, and completed payments. Convin is building for two demanding B2C markets, India and the United States. In India, we serve leading EdTech, retail, and BFSI businesses. In the United States, we help home service businesses turn more inquiries into booked jobs.

At Convin, every team contributes to solving real business problems. Whether you are building our products, taking them to market, growing customer relationships, or strengthening the organization behind them, your work will directly influence Convin’s growth and customer outcomes.

As Convin scales, you will have the opportunity to take ownership, work across India and US markets, and help shape the products, teams, and systems behind our growth. Convin is trusted by leading brands including Physics Wallah, SBI Life, , Bajaj, Niva Bupa, Aditya Birla & RBL.

Highlights:
Raised $6.5 million in Series A funding in 2024
Ranked No. 6 on Linked In’s Top Startups 2025 list in India
Ranked the 19th Best Software Company in India by G2

Role Overview
As a  Senior Project Manager – Implementation , you will own the end-to-end delivery of SaaS implementation projects for enterprise customers. You will be responsible for planning and executing complex implementations, managing client stakeholders, coordinating cross-functional teams, and ensuring projects are delivered on time, within scope, and to the expected quality standards.
The role requires strong project management expertise, hands-on experience in  B2B SaaS implementations , excellent stakeholder management, and the ability to lead and manage project teams. You will work closely with Sales, Product, Engineering, Customer Success, and Support teams to ensure a seamless customer onboarding and implementation experience.

Key Responsibilities
Project Planning & Execution
Own the  end-to-end implementation lifecycle  from project kickoff to go-live and handover.
Define project scope, timelines, milestones, dependencies, and success criteria.
Create and maintain detailed project plans and ensure timely execution.
Manage multiple enterprise implementation projects simultaneously.
Track project progress and ensure delivery within agreed timelines and scope.
Client & Stakeholder Management
Act as the  primary point of contact for clients  throughout the implementation journey.
Manage relationships with business and technical stakeholders across customer organizations.
Conduct regular project reviews, status meetings, and stakeholder updates.
Understand customer requirements and translate them into actionable implementation plans.
Handle escalations, manage expectations, and ensure a positive client experience.
Team Management & Leadership
Lead and manage a team of project managers/implementation resources.
Allocate resources, track team performance, and ensure effective project execution.
Mentor team members and establish best practices for project delivery.
Drive accountability across internal teams and ensure timely resolution of dependencies.
Build scalable processes and frameworks for the implementation team.
SaaS Implementation & Technical Coordination
Drive…